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Five Star Auto Transportation Inc.

Phone: (561) 393-1742Fax: (561) 393-7386

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
06/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
NO RESPONSE TO MY NUMEROUS PHONE CALLS TO THEIR
NUMEROUS PHONE NUMBERS.
I WAS GIVEN A PHONE EMAIL ADDRESS FOR CONTACT ALSO
I PAID 5 STAR AUTO TRANSPORTERS $150.00 DEPOSIT
TO HAVE MY AUTOMOBILE SHIPPED FROM NORTH CAROLINA TO CALIFORNIA.
THE DRIVER CALLED ME AND I TOLD HIM I NEED TO RESCHEDULE MY DATE OF PICKUP AND I WAS TRYING TO CONTACT BLAKE HUGHES FOR ASSISTANCE.
I HAVE LEFT NUMEROUS MESSAGES ON ALL THEIR MANY PHONE NUMBERS AND GET NO RESPONSE. BLAKE HUGHES GAVE ME A PHONE EMAIL ADDRESS FOR CONTACTING HIM...
AFTER THIS TREATMENT AND THE REVIEWS I HAVE SINCE SEEN ABOUT THIS COMPANY I WANT NOTHING TO DO WITH THEM AND REQUEST MY DEPOSIT OF $150.00 BE RETURNED TO ME FOR NOT PERFORMING THE SERVICES. MY ORDER # IS XXXXX-LH....I HAVE RECEIPTS FROM THEM FOR THE DEPOSIT.

Desired Settlement
MY DEPOSIT REFUNDED TO ME $150.00

10/01/2013Problems with Product / Service | Read Complaint Details
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Complaint
Car was never picked up. Their subcontractor continued delaying pick-up, and Five Star never monitored situation and failed to ensure pick-up
I contacted Five Star Auto Transport on August 24, 2013, and was told that my vehicle would be picked up on Tuesday August 27, 2013. They initially quoted me $750.00 (including a $100 deposit) to transport my vehicle from Florida to Arizona. After agreeing to the price and paying the deposit, I was contacted shortly after by the manager ***** ******* who stated that THE AGENT "UNDERQUOTED" ME, and that THE PRICE WOULD ACTUALLY BE $850.00. I was initially resistant, but was in a jam and needed my vehicle picked up and transported ASAP. ***** TRANSPORTATION was the carrier that Five Star subcontracted the job to. ***** TRASPORTATION REPEATEADLY MISLED MY MOTHER (whose house my car was located) BY TELLING HER THEY WOULD "DEFINETELY" be there at certain times, THEN WOULD CALL HER AND TELL HER IT WOULD BE LATER, THEN THE NEXT MORNING, THEN THAT NEXT EVENING, THEN THE NEXT DAY, and THE NEXT. When I found out about this I contacted Jaime by telephone and email, and he stated that he would find out what was going on and that they were "NOT AWARE" about what was going on and that there was a delay (where's the follow-up??). ***** called back and informed me that he was mad that the owner of ***** Transportation was ignoring his repeated calls. I told him that I did not want to do business with a company like ***** Transportation because they were playing games and I therefore did not trust them to transport my car. It gets better.... So, I called the owner of ***** Transportation and questioned him as to why he continued to change the time of the pick-up, and then kept delaying repeatedly over several days while wasting my mother's time.

THE OWNER OF ***** TRANSPORTATION THEN TOLD ME THAT "MY MOTHER WAS LIEING TO ME." I could not believe this, and promptly said a few words to him and hung up the phone. I called and emailed ***** and told him about what the owner of ***** had said and that I did not want them picking up my car, and that I no longer requested their services.

FIVE STAR AUTO TRANSPORT HAS STILL NOT REFUNDED MY DEPOSIT THAT I REQUESTED (DUE TO THEIR NON-PERFORMANCE), and now I have to dispute the charge with my credit card company.

Desired Settlement
I am requesting that my deposit of $100.00 be refunded/credited to my MasterCard due to their non-performance and lack of agreement.

Industry Comparison| Chart

Auto Transporters & Drive-Away Companies, Auto & Truck Brokers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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