Business ProfileforEast Coast Mechanical, LLC

On August 15, 2024, my 3-year-old ** ******* system stopped working, and an ECM technician, #***, came to my house the next day to inspect it. He identified an E5 code and advised that the compressor must be replaced. Later that day, our parts department called me to request $530 for additional parts and informed me that it could take up to 10 days to get the compressor from the manufacturer. On August 22, I was told it might take up to 30 days to get the compressor. My family and I were without ** service this whole time (7 days) in 100-degree weather.The next day, I contacted *******, who referred me to ***** ****** *** one of their authorized service providers. This company came to my house the next day, August 23. After inspecting the *** they also mentioned the E5 code, but to fix it, it was only necessary to reboot the electrical switch. No compressor replacement or additional parts were required, and the ** has been functioning correctly since then. They did a courtesy tune-up and charged me only 200 dollars for the service call. That is honest people and service!It's disheartening that this ECM company and specific individuals would resort to such tactics to make extra money at the expense of customers and manufacturers.I will share this communication with ********* management, the BBB, and the ***************************** to help prevent this misleading behavior.