Business ProfileforD.L. Folsom Air Conditioning & Heating Corp

We had an Air Conditioner installed by Folsom Air Conditioning Jan of 2023. We requested that we wanted the closet where the ** unit will be installed to be insulated to reduce noise from the unit. We told them multiple times that it was of utmost importance that noise while the unit was running was very important to us and that it should be very quiet when running. The unit is so loud that it wakes us up multiple times per night especially when the weather gets hot. We spoke with Folsom many many times and they have finally told us there is nothing they can do. I have gone to 2 other units in our building the the sound when these other units kick on are not even close to the noise of ours. We had South ******* Air Conditioning, **** come in to analyze this unit. Paid them almost $500 to do this. They told us it was not installed correctly and that Folsom should have build a frame to set the unit on instead of mounting it on brackets that are connected to the walls creating vibration in the condo. They also said this is a very loud unit that Folsom selected and that here are many other much quieter units they could have selected.South ******* Air Conditioning, **** says the unit is oversized house and duct work which causes noisier compressor, short cycling, excessive blower noise and high humidity levels due to short cycling. The blower is on low and is blowing our curtains so much that we have to open them when the ** is on so as to not damage them. Our curtain company told us they will get damaged from the speed of the air. It is set to the lowest possible air flow which attest to the oversized unit.The bottom line is that Folsom has installed an incorrectly sized unit and will not take responsibility for it. We have asked them multiple times to simply replace the unit with the appropriately sized unit as well as to put a suggested prefab 36" stand that the new unit will sit on to allow minimal noise to transfer from unit into wall. South ******* Air Conditioning, **** also did a Load test