5 Customer Reviews
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Review from Paul M
1 star03/30/2023
Northtown Auto Liquidators is as shady as their used car lot looks. The car they sold me had illegal front window and windshield tint, and broken headlights. They told me in writing they would fix these issues once the vehicle was purchased so they could repair them in their shop. They gave me three days to have it repaired and inspected. It was in their shop twice, both times they refused to fix the work that needed to be done. When I had the vehicle inspected by a dealership, it was discovered the car had a bad clutch, blown head gasket, leaking front transaxle, dangerously low brake pads, and warn brake discs. The total repair cost is over $8,000, after paying $25,000 for the car. Do not purchase a car from this snake pit!!Review from Angeliqua B.
1 star09/22/2022
No, I did not make a purchase with this company. But I would like to share some highlights of my experience, and hope you will consider taking your business elsewhere. I do not recommend. 0/5 This is definitely your stereotypical used car lot. 1. They will ask you to sign conflicting documents. I was asked to sign a 'As-Is' contract, along side a 'Due Bill'. The 'As-Is' contract stated that I was purchasing the vehicle as is; While the 'Due Bill' states that are promising to fix something because I'm buying the vehicle. Neither document mentions the other. Nor were they willing to make them reflect. 2. They will alter agreements in their favor. If you're not familiar, The salesmen use these little quadrant pages while they work the financial side of things out with you, they have you sign off on it, telling you you're 'locking in that deal'. Then approach with a 'new' deal when you're about to pay the agreed upon down payment. In connection to reason 1, I did not buy the car same day. The vehicle I looked at had a cracked windshield (from side to side in line of sight). I told them I would not purchase a vehicle requiring such a repair. From the day we made the deal, to the day the windshield got fixed, the terms of the loan magically changed. 3. Clearly, they will waste your time. If you're still reading this, and you appreciate and value your time, please just take your business elsewhere.Review from Patricia G
3 stars07/17/2022
I went n to look at a 03 vette. Pre filled out loan paperwork and then had to add hubby so filled that out. Was there for an your and was told that they are still working on it and would call.me later. It is the next day and I never heard back. A few days before I was wanting to use a trade towards a vilehucle. The car fax they ran cane back as a total yet my title is not branded. They said they would have to look into this. Never heard back and they had a copy if the title. It's insured with the same company it was before it changed owners! No terms or price has ever been discussed and it appears that it's implied it's full asking price. Not sure what to thinkReview from Melissa F.
1 star05/13/2022
I purchased and got a loan for a **** cadillac cts from northtown auto in ******* **. The car has broke down 4x and has been in the shop 4x as well. A very unreliable vehicle and a lemon at that! The car wasn't even with the rest in front of the store, they drove it from the garage that they just received and haven't inspected it before it's even sellable. I feel cheated and now I am stuck dealing with them trying to get out from under this mess I got myself into. They shouldn't be allowed to do this. Totally disgusted with them!!!!!
Northtown Auto Liquidators, LLC Response
05/24/2022
We appreciate the BBB allowing us to respond to comments left on Northtown's behalf. **********, purchased an older, high mile vehicle from Northtown Auto. Since, Northtown supports our customers and stands behind our inventory when ********** brought her vehicle back to us we had our service department, as a goodwill gesture, fix her vehicle at no charge to her. We stand behind our vehicles, and even though ********** signed paperwork that she was purchasing the vehicle AS IS we still went above and beyond to support her purchase.Review from Christina D
1 star04/16/2022
They sold my boyfriend a car with problems and gave him the run around for multiple days when he was trying to get them to help or at least talk to him about it. Luckily the loan didnt go through so we went in and spoke to them, told them we dont want the car anymore as they continued to tell us they couldnt do that and that they cant just take it back. They also literally tried to sell him a new car as if we would want to buy another broken car from them when they wouldnt even fix the situation at hand. Finally realized they cant do anything if the loan didnt go through so they had to take the car back but in the process was so disrespectful and rude to my boyfriend and I and continued to try to treat us like we are stupid and stick us with a broken car. They are just a scammy business and I will continue to tell everyone I meet to NEVER buy a car from them.Northtown Auto Liquidators, LLC Response
04/18/2022
In response the above comments, I am writing to clarify and provide information to consider in the matter before posting this review on my account.The person who wrote this review is not the actual customer who bought the car, but rather the girlfriend of the customer. The actual customer applied for a car loan. He was preapproved based on the stated income he provided on the loan application. We have an obligation to provide proof of income to the lenders within a certain timeframe. The customer refused to provide this documentation and he said he no longer wanted the car. I offered to take the car back at no expense and the customer agreed. At this point the customer had the car for 3 or 4 days. We do not understand the negative perspective of this review, as we did everything to upstanding business and lending practices. We request that this complaint not be posted due to the fact the complaint did not come from the customer, and we helped the customer by taking back the car at no expense to him. Thank you for your consideration.
Customer Review Rating
1.4/5stars
Average of 5 Customer Reviews
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