Business ProfileforHorizon Credit Union

Very ********* I have a truck loan for a 2017 RAM. In October 2023 the motor blew out with 123k miles by a known manufacturer issue, but RAM wouldnt cover it I asked the bank for a couple months of forbearance as without a truck I couldnt work. They told me no. I asked to refinance to help cover the $20k motor. I was told no. I asked if there was anything they could do. They said no, too bad. So then I have to rent a truck to be able to work which was an additional $1,500/mo. On top of all of that, I got threatening letters from them saying my truck insurance was not good enough because of a high deductible. They forced me to have a premium insurance costing $200+ a month for a truck that cannot drive and has no motor and if I didnt have that premium insurance they were going to add on $7,000 to the cost of my loan! They claim to be a good community credit union to help local people out and offer better services but they are farm from that! Instead of helping me they forced me to pay thousands in extra charges and threatened my credit and to charge me more if I didnt pay for a higher insurance on a vehicle that has been sitting at the dealer for 11 months!My family does not make enough to be able to eat $40k that I have had to pay extra by receiving ZERO help from Horizon.