1 Customer Reviews
Review from Giovanni P
1 star05/29/2024
First time I posted a review I was immediately contacted by the dealer and begged to take it down. Even though they had messed up a lot of things I did it with no sort of benefit for me just a apology from a manager there, now I will post that and the fact that my CPO car I purchased is no longer a CPO.3/19 I purchased / traded in my car for a toyota 4 runner that was a CPO via phone sign some paper work and had to drive 2 hours to get it the next day. Read over paper work let ***** know that the address was wrong and please change. Was told when I come to pick the car up it will be fixed.Go to pick up the car and was treated like I was inconvenience, and the address was still the wrong one.I got one key and asked for a spare, was told they will honor that and itll be shipped in a few weeks when they get it.I was told again itll be fixed and they will register it to the right address.Then was told " We dont anything for out of state purchases, you have to figure that out"Then they started actually doing their job and get the paper work to ***Next part was indirectly their fault but they didnt change the address which unregistered my girlfriends car, and put her plates on mine and since my plates didnt get sent back they cancelled my license!!!Then I had to follow up a month AFTER my key was shipped and was told it was sitting in the mail room for a few weeks. They overnighted them ad I had them programmed with another dealer.A month and a half after I purchased this vehicle it was finally registered and I had a spare key. I write a review something like this and was contacted and begged for me to remove the review and a man of my word I did .Then I get contacted by ******* who said my car was no longer CPO since toyota never approved it even though it was sold as CPO, I was told that I will get a 3rd party manufacture warranty and that it is the same and they are actually doing me a favor.
Phil Meador Toyota, Inc. Response
05/31/2024
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We are very thankful we were able to find a soulution that you are satisfied with. We completly understand your frustrations with the situation. We know it took time for all parties to work out the issues. Thank you for working with our managment team to find the solution. We wish you all the best moving forward.
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