Business ProfileforPet's Best Insurance Services LLC
Current Alerts For This Business
On May 14, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding the business’ contract and customer service issues pertaining to extended claim processing times. Consumers allege the business does not define how long a claim will take to process, further, they must continuously reach out to the business to follow up on their issue or file a complaint with Better Business Bureau to get the matter addressed.
On June 11, 2020, Pet's Best Insurance Services LLC responded to Better Business Bureau. The company is working with BBB to eliminate the underlying pattern of complaints by accomplishing the following:
Pets Best is currently experiencing longer claim turnaround times than the standard we hold ourselves to, and the expectation our customers have of us. We are investing significantly in the people, the technology, and the customer tools to fix this issue, and we expect customers to soon start seeing a return to the quick turnaround time they expect from Pets Best.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 2323 S Vista Ave Ste 100, Boise, ID 83705-7343
- Headquarters
- 10840 Ballantyne Commons Pkwy, Charlotte, NC 28277-2492
- BBB File Opened:
- 9/6/2005
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Business Incorporated:
- 9/29/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 400
- Alternate Business Name
- Pet's Best Insurance
- Business Management
- Mr. Walter Haugland, Chief Marketing Officer
- Mrs. Friend Penny, Member Services Representative
- Megan Kinch
- Contact Information
Principal
- Mrs. Friend Penny, Member Services Representative
Customer Contact
- Mrs. Friend Penny, Member Services Representative
- Additional Contact Information
Fax Numbers
- (866) 777-1434Primary Fax
Phone Numbers
- (877) 738-7237Other Phone
- (866) 777-1434
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.