Business ProfileforHorseshoe Casino & Hotel

I am not sure the exact date about 9 months ago I was staying at the horseshoe casino and hotel. I just got back from the store with all my bags and phone had to pee real bad and rushed in set everything on the bathroom floor. After I used the bathroom and flushed the toilet started gushing water out fast and I was getting panicky. I called 0 on the phone explain to the lady what was happening and she kept wanting to put me on hold. I told her this was not I hold situation I run back to the bathroom mind u I have my dog with me. I wanted to try and turn the water off when I ran.back in there I slip and fall but was able to get the water off I try to call again. Once again she needs to place me on hold. I hang up try to gather my things off the wet floor. I grab my dog and went to the front desk and screamed I was having an emergency. I looked a mess I had a small cut on my leg and was very upset. They did an incident report. I ask for a banded but of course they had none. They ask me if I wanted an ambulance I denied one. They took pictures of everything made an incident report promising someone would get in touch with me. No one ever did