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Find a Location

ACA Air Conditioning, Heating and Plumbing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforACA Air Conditioning, Heating and Plumbing

    Air Conditioning Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/17/2020

    Years in Business: 76

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ACA Air Conditioning, Heating and Plumbing offers a variety of residential, commercial and industrial HVAC and plumbing services.

    Products & Services

    This company provides residential and commercial air conditioning and plumbing sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    ACA Air Conditioning, Heating and Plumbing has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3615 Expansion Street, Alexandria, LA 71302
      BBB File Opened:
      2/15/2002
      Years in Business:
      76
      Business Started:
      1/1/1948
      Business Incorporated:
      7/1/2008
      Accredited Since:
      8/17/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Contact Information

      Principal

      • Mr. Barry Brown, Managing Partner

      Customer Contact

      • Mr. Barry Brown, Managing Partner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Frank P

      1 star

      07/25/2023

      I contacted ACA to have them bring out their fiber optic camera and scope my sewer line, which clogs repeatedly. They showed up no camera expecting to treat a clog. No bid deal, though I explained this to the person on the phone in detail "not an emergency, requesting diagnostic". Crew said I would get a call back for reschedule. Didn't happen, called them to set up reschedule. Crew showed up the next week, as scheduled. Scoped sewer pipe, stated it was dipping in three places. This took 10 minutes and the charge was $397.50. Wasn't expecting that, but, oh well. "What do I need to do take care of it?". Have to dig up the line, 60 feet, and put in new, level PVC, for proper drainage. Will call you with a quote tomorrow, next day at the latest. Of course, no call. Called three times and left 3 messages with receptionist. No return phone call, guy was "not in his office", no quote, no response, no nothing. Got my 400 bucks, see you later. If you have to "pull teeth" like this to give a company your money, they clearly aren't worth it. Don't want their business. Just wanted to spread the word. Which I will continue to do!

      ACA Air Conditioning, Heating and Plumbing Response

      08/16/2023

      On behalf of ACA’s Plumbing Department, we are very sorry that you are unhappy with the service that our company provided. Our number one priority is to take care of our customers, their needs, and demonstrate the utmost professionalism at every service. According to our records, the initial caller indeed described this problem as "not an emergency" and requested a camera to scope the line, prompting the office to schedule service for the following week. At the appointment time, our records indicate that you were unable to keep that appointment and needed to reschedule service. A new appointment was scheduled and confirmed, at which point our tech came out with our scoping camera and diagnosed "three major bellies in the line". You are correct in indicating that our tech's were there for a short amount of time. It appears that the primary reason that your bill was more than expected was due to the use of our camera to scope the line. This should have been communicated better prior to the service call. I also see the need for a quote noted on your account. Unfortunately, there seems to have been a break in communication between us, for which we are truly sorry. This is not acceptable and is absolutely not up to par with our service expectations. We take great pride in listening to our customers' concerns and try very hard to meet all of their needs. I am sorry that you feel as if your needs were not met on this occasion. If you are still in need of a quote someone from our office will be reaching out to you.

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