BBB Business Review

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BBB Accredited Business since

Zodiac Pool Systems Inc

Phone: (760) 599-9600 Fax: (760) 597-1238 View Additional Phone Numbers 2620 Commerce Way, Vista, CA 92081 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers the sale and warranty of Zodiac, Jandy, Polaris and Nature 2 products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Zodiac Pool Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Zodiac Pool Systems Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 38 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 12
Problems with Product/Service 23
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Zodiac Pool Systems Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 21, 2000 Business started: 12/09/1999 in CA Business started locally: 12/09/1999 Business under new ownership as of: 12/09/1999 Business incorporated 12/09/1999 in DE
Type of Entity


Business Management
Mr. Bruce Brooks, CEO Mr. Mike Allan, CFO Ms. Jessica McDermott, Customer Support Manager Ms. Tessa McHendry, Director of Marketing
Contact Information
Principal: Mr. Bruce Brooks, CEO
Customer Contact: Ms. Jessica McDermott, Customer Support Manager
Number of Employees


Business Category

Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Spas & Hot Tubs - Supplies & Parts

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.