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BBB Accredited Business since

American Veterans Aid

Phone: (877) 427-8065 Fax: (714) 202-5924 View Additional Phone Numbers 1717 W Orangewood Ave #G, Orange, CA 92868 http://www.americanveteransaid.com

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This company offers assistance to war era veterans and surviving spouses in applying for the VA's Aid and Attendance benefit to help cover the cost of their long-term care at home, in an Assisted Living Community or Nursing Home.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Veterans Aid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Veterans Aid include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

59 Customer Reviews on American Veterans Aid
Customer Experience Total Customer Reviews
Positive Experience 56
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 59

Additional Information

BBB file opened: May 29, 2013 Business started: 11/25/2002 in CA Business incorporated 09/19/2011 in CA
Type of Entity


Business Management
Mr. Glenn Pool, CEO Mr. Deron B Stokes, President Mrs. Jackie Stokes, Vice President Operations Ms. Joyce Navarro-Lucca, VP of Finance and Client Relations
Contact Information
Customer Contact: Ms. Joyce Navarro-Lucca, VP of Finance and Client Relations
Principal: Mr. Glenn Pool, CEO
Principal: Mr. Deron B Stokes, President
Principal: Mrs. Jackie Stokes, Vice President Operations
Number of Employees


Business Category

Senior Care Information and Resources Financial Consultants - No License Required Consultant - Planning

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.