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Find a Location

The Retail Equation has 1 locations, listed below.

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    Business ProfileforThe Retail Equation

    Point of Sale Systems

    Current Alerts For This Business

    Pattern of Complaint:
    BBB is evaluating a pattern of complaints before issuing a rating.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    290 complaints closed in last 3 years

    89 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers point of sales systems. 

    Business Details

    Location of This Business
    6430 Oak Cyn Ste 250, Irvine, CA 92618-5228
    Years in Business:
    25
    Business Started:
    2/23/1999
    Business Incorporated:
    3/15/1999
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Retail Equation Inc
    Business Management
    • Ms. Marissa Johnson, Client Service Manager
    • Ms. Jane Cribbin, Manager of Business Relations
    • Mr. Frank Rodriguez, Customer Service Supervisor
    • Ms. Andrea Viveros, Client Services Representative
    • Mr. Michael Davis, CEO
    • Mr. Jeffrey Byal, CFO/Secretary
    Contact Information

    Principal

    • Mr. Michael Davis, CEO

    Customer Contact

    • Ms. Andrea Viveros, Client Services Representative
    Additional Contact Information

    Fax Numbers

    • (949) 262-5110
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    290 Customer Complaints

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    File a Complaint

    Customer Reviews

    30 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joel M

    1 star

    09/09/2024

    I purchase items at Under Armour, frequently (or rather did) and usually purchase many items for my family to try on etc, as we live an hour away, and return (WITH RECEIPT) ill fitting items, etc, still new, never worn, usually within a week. In February, I received a small slip with my return, as a warning and requested the file, etc and spoke on the phone with a TRE employee who said it would be a 180 day ban from returning. I said I wanted to dispute it and they advised me how, which I did and have NEVER heard back, so here we are at 6 months later and I am leery to purchase at Under Armour and not be able to return items within Under Armour's own return policy. Since we live so far away, I usually purchase several hundreds per month for family, gifts, etc, and do not return that much. Under ****** has lost money from this, which I have instructed them on social media and calling customer service.This company has no right denying these returns or transactions, without providing further support and when I looked at my return history on my report, not a single transaction was outside their return window, not one without receipt, nothing suspicious at all but I was flagged and now they have lost a customer.The fact that they can control ************************* and refuse to get back to them and assist them with questions and justifications, I can't believe that ANY retailer would utilize The Retail Equation.Definitely will impact where I shop from now on

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