Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

PetGlad LLC

Phone: (800) 434-7297 Fax: (800) 649-7298 402 W Broadway #400, San Diego, CA 92101 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers pet supplies for sale.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PetGlad LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PetGlad LLC include:

  • Advertising issues found by BBB
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on PetGlad LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 22, 2014 Business started: 03/08/2013 in CA Business incorporated 01/21/2014 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Avery, Founder
Contact Information
Principal: Mr. Joseph Avery, Founder
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Products & Services

PetGlad LLC sells the following brand(s): 9 Lives, Acana, Against the Grain, Alpo, Artemis, AvoDerm, Beneful, Blue Buffalo, By Nature, California Natural, Canidae, Canine Caviar, Castor & Pollux, Cesar, Chicken Soup, Diamond, Dogswell, Dr. Harvey's, Dr. Tim's, Eagle Pack, Earthborn Holistic, Eukanuba, Evangers, EVO, go!, Great Life, Hill's Science Diet, Horizon, IAMS, Natural Balance, Natural Planet, Nature's Recipe, Nature's Variety, Nutri Source, Nutro, Orijen, Party Animal, Pedrigree, Pro Plan, Purina, Royal Canin, Taste of the Wild, Wellness, Weruva, Zignature

PetGlad LLC offers the following product(s): Cat Accessories, Cat Food, Cat Treats, Dog Accessories, Dog Food, Dog Treats

Method(s) of Payment
Visa, MasterCard, Discover
Refund and Exchange Policy
You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.