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Find a Location

Ideal Pet Product has 1 locations, listed below.

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    Business ProfileforIdeal Pet Product

    Pet Supplies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    555 N El Camino Real #A-456, San Clemente, CA 92672-6740
    Years in Business:
    15
    Business Started:
    9/9/2008
    Business Incorporated:
    11/23/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • Zelu Inc
    • Upton Enterprises
    Business Management
    • Mr. Peter Upton
    Contact Information

    Principal

    • Mr. Peter Upton

    Customer Contact

    • Mr. Peter Upton
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I purchased a 7 1/4 x 13 Ideal Pet Products Pet door . After opening the box , I noticed the plastic flaps on the pet door had cut marks made on it . The problem there is the plastic is thinner where the marks are, so the flaps will wear out fast . The box the Pet door came in does NOT show cut marks on the plastic flaps , nor is there any mention of them or a description of them on the box or instructions . Also : Ideal Pet Products has replacement flaps on Amazon for this particular pet door for sale with pictures of the item . They show a perfect piece of plastic with no cut marks . Please see attached photos of receipt, Box product came in , and the replacement flaps for my kit offered on Amazon without the cut marks . I just want new flaps that do not have any marks on it that weakens it . Thanks

    Customer Reviews

    0 Customer Reviews

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