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Find a Location

Secure One Capital has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSecure One Capital

    Mortgage Banker
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Secure One Capital is not affiliated with or related to Capital One Financial Corporation. If consumers are interested in filing a Customer Review or a Complaint for Capital One, please refer to Capital One's BBB.org profile here: https://www.bbb.org/us/va/richmond/profile/credit-cards-and-plans/capital-one-financial-corporation-0603-21009223
    See all additional business information

    At-a-glance

    Customer Reviews

    3.51/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/24/2014

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers a wide range of home loan programs direct to consumers. 

    Products & Services

    15 Year Fixed, 30 Year Fixed, Conventional Mortgages, FHA Loans, Reverse Mortgages, VA IRRRLs, VA Loans, VA Mortgages, 15 Year Fixed Mortgages, 30 Year Fixed Mortgages, FHA Mortgages

    Business Details

    Headquarters
    2600 Michelson Dr Ste 300, Irvine, CA 92612-6536
    Years in Business:
    28
    Business Started:
    12/18/1995
    Business Incorporated:
    12/18/1995
    Accredited Since:
    12/24/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • Go to www.SecureOneCapital.com/licensing for up to date licensing information. 
    Type of Entity:
    Corporation
    Alternate Business Name
    • Secure One Capital Corp
    Related Businesses
    Business Management
    • Mr. Bill Robertson, Public Relations Specialist
    • Mr. James Pate, President/CEO
    • Mr. Ryan Marier, COO
    Contact Information

    Principal

    • Mr. James Pate, President/CEO
    • Mr. Ryan Marier, COO

    Customer Contact

    • Mr. Bill Robertson, Public Relations Specialist
    • Mr. James Pate, President/CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    41 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John M

    1 star

    09/20/2024

    I have been with Capital One for over 14 years and I could've been a spokesperson for this company as I was so happy with them. All of that changed last week. I use this card solely as my business card and I charge an average of $80,000 a month on it including auto payments for my advertising on ******** and Instagram $900 every 2-3 days. Thursday Sept 12th, I was in ********* for an event I was putting on and I learned that all of my advertising had stopped because my Cap One card was declined. Although I respect the need for verification especially due to fraud, Cap One always just sent me a text asking me to verify a charge and upon replying "yes," Capital One would then say "Great, your card is ready to go." Not this time. When I phoned customer service, the overseas agent stated I needed to verify my charges by photographing the front and back of my drivers license. Cap One texted me a link to use and upon using this link, Cap One's software stated they could not read my drivers license and hence, my card would remain declined. When I arrived to my hotel to do this again, Cap One was closed. I then called on Friday morning, Sept 13th and spoke to a so called supervisor named "*****" employee ID #******. He told me I had to photograph my id too. After attempting over 8 times using good light and a dark background, it still didn't work. I then went to my hotel room & after a lot of effort, finally got it to work. I told ************ was in ********* and it was essential for the card to work. ***** said he would notate that I was in ********* and I would be good. Not the case, The VERY NEXT CHARGE I attempted to do, it got declined. When I called Capital One again, they said I now had to verify it by mailing or faxing copies of my drivers license to them to have it verified. UNBELIEVABLE!!!!!! I also just read Cap One is now using A.I. for their fraud. I will not be using this card again and I will do my best to spread the word how horrible Cap One is!!!!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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