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            • GovX

              9191 Towne Centre Dr Ste 390 San Diego, CA 92122-6243

              BBB Accredited Business

            Business ProfileGovX

            Military Gear
            BBB accredited business

            Contact Information

            9191 Towne Centre Dr Ste 390

            San Diego, CA 92122-6243

            Visit Website
            Email this Business
            (858) 224-7800

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            Customer Reviews

            1.14/5

            Average of 66 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            76 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/9/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers discounts on retail items for military personnel.

            Business Details

            Location of This Business
            9191 Towne Centre Dr Ste 390, San Diego, CA 92122-6243
            Email this Business
            BBB File Opened:
            4/4/2013
            Years in Business:
            12
            Business Started:
            12/9/2011
            Business Incorporated:
            12/9/2011
            Accredited Since:
            12/9/2013
            Type of Entity:
            Corporation
            Alternate Business Name
            • Govx Inc
            Business Management
            • Ms. Carol Schnugg, CFO
            • Mr. Alan Cole, CEO
            • Mr. Daniel Blattler, VP Customer Experience
            • Ms. Chloe J, Manager Custom Operations
            • Ms. Hilary Hougardy, Disbursements Controller
            • Ms. Addie Gomes, Member Services
            • Ms. Kate Kershaw, Member Services Representative
            Contact Information

            Principal

            • Ms. Carol Schnugg, CFO
            • Mr. Alan Cole, CEO

            Customer Contact

            • Mr. Daniel Blattler, VP Customer Experience
            • Ms. Chloe J, Manager Custom Operations
            • Ms. Addie Gomes, Member Services
            • Ms. Kaitlyn Rice, Member Services
            • Ms. Kate Kershaw, Member Services Representative
            Additional Contact Information

            Fax Numbers

            • (858) 224-7898
              Primary Fax
            • (888) 468-4559
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            76 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered an item and the order I placed at the time was a 10 oz version even on my order summary when placed. Then after placing the order I saw it was a 14 oz. When trying to reach them (do not have a customer service call option) there were several issues. 1. When trying to submit issue would never let me send or save. 2. After several attempts and disconnects got to chat assistant (person supposedly). The showed me a policy link. Then when I tried to get more information and vendor information they just disconnected ( image attached). 3. Contacted actual vendor and they stated they never heard of govx and tried to help me but could not. Tried to work with the company but simply set up to where I cannot. This is horrible business practice and the only way to find this out is to go through this situation, there are no other indicators until it happens. Never ran into anything like this before.
            Read More
            Read 75 More Complaints

            Customer Reviews

            66 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            NATHAN U

            09/12/2024

            I am currently staying at a pretty expensive hotel for a vacation I don't get the chance to do so often because I work in law enforcement and the military. I booked two nights at a hotel at the beach and was trying to extend my night by one night. We'll I set my dates on the site and it kicked me out because I didn't add my name for the reservation everything was still prefilled out so I didn't think to check it but it changed the dates. So I basically booked two nights on the same day. After several times calling member services back and forth they denied helping me change it so I lost out on a day of vacation and $305 for a hotel I never used. This didn't feel like a service here for members it felt like a scam and my hard earned money lost and a special time with my family. I wouldn't recommend using this site. It's horrible treated like trash and my money was stolen.

            GovX Response

            09/12/2024

            Hello ******, Thank you for sharing your issue. I am sorry to hear about your experience with your hotel reservation. We are going to reach out to you today, 9/12 to assist. We will reach out to the email provided. We will do our best to assist you on this issue. Thank you, GOVX
            Read 65 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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