BBB Business Review

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BBB Accredited Business since

Mpell Solutions LLC

Fax: (760) 727-9614 View Additional Phone Numbers 3142 Tiger Run Ct #108, Carlsbad, CA 92010

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mpell provides fulfillment services for consumer incentive programs offered by large businesses.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mpell Solutions LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mpell Solutions LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 16

Additional Complaint Information

On January 15th, 2009, Mpell Solutions entered into a “fulfillment agreement” with Active Response Group Inc (ARG), to act as the fulfillment center for ARG certificate redemption. Per the agreement, Mpell Solutions “is under no obligation to fulfill certificates redeemed by customers until Buyer (ARG) is current on all outstanding invoices and in fact obligation remains with Buyer until all outstanding invoices are paid.” This agreement was terminated on April 23, 2009. Consumers have received correspondence directly from ARG, claiming the company is ceasing operations and is unable to fulfill their certificate redemption obligations to their consumers. The BBB has been unable to locate a filing with the US Bankruptcy Courts. If you are a customer of Active Response Group and having difficulty redeeming your certificates, you may wish to contact the New York BBB to file a formal complaint against ARG, in addition to contacting the New York Attorney General’s Consumer Fraud Bureau at (800) 771-7755. A separate BBB reliability report is available here:

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Mpell Solutions LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: November 14, 2006 Business started: 10/01/2004 in CA Business started locally: 10/01/2004 Business incorporated 03/25/2005 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brendan Kanno, VP Operations Mr. Oran Thomas, CEO/President Mr. Tim Rohner, Vice President of Marketing
Contact Information
Principal: Mr. Brendan Kanno, VP Operations
Customer Contact: Mr. Tim Rohner, Vice President of Marketing
Principal: Mr. Oran Thomas, CEO/President
Number of Employees


Business Category

Fulfillment Services Marketing Programs & Services Business Promotions - General

Products & Services

Mpell Solutions LLC sells the following brand(s): Amazon, Best Buy, Target, Visa and any other gift card issuer

Mpell Solutions LLC offers the following product(s): Gift Cards, Merchandise, Rebates

Method(s) of Payment
ACH or Check
Additional Information

According to information in BBB files, Mpell Solutions, LLC is not affiliated or associated with Mpell, Inc located in Columbus, OH and wholly-owned by Phillip Adler. Mpell Solutions, Inc is independently owned and operated by Oran Thomas, CEO and has no relation to Mpell, Inc or Adler Incentives.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.