Business ProfileforDiamondback Fitness

I ordered a Diamondback Fitness Model 910sr Recumbent Magnetic Exercise Bike for $950 back in January of 2021. I took delivery on 2/3/21 (start of warranty?). Came with 1 year parts and labor, 2 year parts warranty. Within a year I noticed the bike slipping when I exercised at high resistance. However, I did not contact Diamondback by email until 3/13/22. They do not answer their phone for service and don't respond by phone at all . That's why I've emailed (over 80 emails on this with them). They said they would not honor the parts and labor warranty since it was over a year. They tried to walk me through diagnosing the problem. By 3/21/22, after many emails, they diagnosed a bad belt. Belt not delivered until 4/20/22 but came without installation instructions. By 5/10/22 I figured out I was never going to be able to replace it. I asked for service companies and was given a list. I contacted one but it no longer serviced Diamondbacks. The other said a service visit would cost about $129 minimum. I waited until June but finally broke down and made an appointment. 7/1/22 Fitness Machine Technicians came and said it was a bad flywheel assembly (eddy *********** They said this was the basic part of the bike and should never have failed in only a year of service. They said it should all be covered under warranty--parts and labor. I relayed this to ****, the only person I've been in contact on this with at Diamondback. He said no but would order the part. I have yet to receive the part despite many emails and it is now 10/14/22--over 3.5 months later. When it comes, I'll have to pay at least another $129 to get it installed. This is the nature of the dispute: they aren't honoring their warranty and by my reckoning are dragging their feet in everything they are supposedly doing. I can forward emails and their service request numbers generated in response to my requests (***** is original one).