Customer ReviewsforNuVision Federal Credit Union

I called the customer service just to ask questions about my account and **** or however you spell it was the rudest person. it's all recorded so i hope they listen to it as i was very calm trying to get my questions answered and **** was very short with me and rude the whole way not even giving me his last name or a contact to send information to. he thought he was *********** treat customers like s*** and he deserves to be humbled. get him some training or drop that guy because i have completed dropped nuvision as my bank solely because of ****.

**************, we are very sorry to hear you had an unpleasant experience when speaking to one of our representatives. Our management team takes all feedback seriously and they will review the call for coaching opportunities with our team member. We would like to follow up with you, please contact us at *************************************************** We look forward to hearing from you.

**************, we are very sorry to hear you had an unpleasant experience when speaking to one of our representatives. Our management team takes all feedback seriously and they will review the call for coaching opportunities with our team member. We would like to follow up with you, please contact us at *************************************************** We look forward to hearing from you.

STAY AWAY FROM THIS COMPANY! AND DONT LET THIS HAPPEN TO YOU.Can you please send me the electronic copy that I signed that contained that information? I do not see that on my end.Only thing I was told is that your staff at Nuvision would take care of title information. I signed, loan was transfered from ****** Finance and made payments without being late for 2yrs. I understand that Nuvision is in the business of making money but you should not be robbing from the working man! Let me ask you this! Don't you think if a person was aware that 13 of his monthly payments were not going to be applied to his principal balance at all that he would have reached out? That is robbery! Look at my detail payment history and you will see that 100% of my monthly payments ($436.91) went straight to interest! What part is ****% percent that you are bringing up? Again, look at my detailed history and you will see that my principle did not change for 13 payment because 100% of $436.91 went to interest! This is a bad joke and cannot believe that once a reputable company in which I believed in treats their customer! Also, if this issue originated in 2020 of November why was I not made aware on my account when I had my 2022 Civic financed from your company Nuvision Federal Credit Union!? Can you explain that!!? At the end of the day your company Nuvision Federal Credit Union robbed from me and cannot believe that new emails are created.History....I financed 32k on 11/2020 at ****%. Have made 25 payments of $436.91 and to this day (2/2/2024) my principle shows I owe you 30k. 25 x $436.91 = $10,922.75. So over 25 months I have paid $10,922.75 with only $2,000 going to my principle. Disgusting and will ensure that people be aware the way Nuvision conducts business. Pathetic and disgusting that Nuvision operates this way! I'm sorry but I'm the one being screwed here!!Please send me my request!

****************, thank you for bringing your concerns to our attention. We apologize for any frustration you experienced. Our team takes all reported issues seriously. A representative will follow up with you to make every effort to address your concerns. We appreciate your feedback and look forward to working with you to find an appropriate resolution.

I was a member of this credit union for many years and it has been resold a number of times - this time, it's horrible. Within the last year and a half, they lost 3-4 months of my banking information including payments to the **** mortgage payments etc. I spent hours online looking for a payment and finally called them and after an hour and a half, they came back to tell me that they lost my data during a migration to a new platform. I have no data for that period and they never even offered to fix it. I have to call and explain and go through extra steps to access the information. They have to call the website department and each time it's ***** minutes. I called to update my phone number and now it's not working. I don't get any alerts, notifications, and everything is correct in their system. Another hour.....still doesn't work.You can't use Venmo because when u download the app and enter your banking info, ***** asks you to contact your bank.. then the bank tells me I am unable to set up Venmo with them because my phone isn't in the name that matches my account (it's in my husbands). So, EVERY Venmo customer has to have their phone in the name that matches the account, lol. We spent an hour on the phone trying connect Venmo to Nuvision before they told me this. I can send money, just can't receive. I just connected Venmo with another bank account. I've asked them if they could block transactions that were coming into my account. I subscribed to a service and canceled and they are still billing me. I have emails from the service verifying they canceled the service. The Nuvision rep told me they could not stop the transactions from coming in and I'd have to close my account or change my debit card number. What?!?I have a credit card with them and when I log into MY account, someone elses credit card is there!!! I almost paid someone elses credit card! Spent another hour trying to fix, it was 4 months ago, still not fixed.

***************, thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced dealing with these issues. Your review has been forward to our management team, and we will be reaching out to you to find appropriate resolutions to these matters.

Ive been a member with ******* for a very long time, over 7+ years. The customer service has been great except for this last year it has done a complete 180. Ive called a few times this year to request **************** had the worst customer service Ive experienced in my life. No one wants to help and goes around the actual problem & makes me wonder why I even called in the first place. Ive called back to back multiple times just to have employees hang up on me & give me unnecessary attitude. I needed help today as every time I send a transaction through Venmo, my card gets declined because ******* thinks its fraud. I was told by a staff member I need to pay my Venmo transactions in a lump sum once a day which is absolutely ridiculous. This is how I send money to friends, family, & pay most of my bills. This doesnt work to just send 1 lump sum when I sometimes need to send money to multiple people! Nuvision is my first bank account and Ive been a member since opening one. Me and my family all have Nuvison! This is the first time Ive really considered leaving this bank!

********, our team takes all reported feedback seriously. We apologize for the frustration youve experienced trying to resolve this situation. One of our managers will be reaching out to you to find an appropriate resolution. We look forward to speaking with you.

Worst bank ever I would leave negative stars if I could

******, we are very sorry that you had an unpleasant experience conducting your banking with us. We would like to follow up with you, please contact us at *************************************************** We look forward to hearing from you.

I had an unauthorized charge from my checking account on 9-7. Chatted online with a rep who said my ex-husband accessed my account and if it was truly unauthorized, I needed to file a police report in order to dispute the charge. It was absolutely unauthorized so I filed the police report. The police asked for proof from NuVision (screenshot, report, etc) that links my ex-husband and my account number with the charge. To date (****), I have had two online chats and two appointments in branch and have not been provided this proof. I have another appointment today. Imagine the position I am in... NuVision states my ex-husband accessed my account, told me to file a police report then will not provide the proof that supports the police report they told me to file. It is absolute madness. By the way, my ex-husband was abusive. I have told my children about the police report. If he finds out I've done this, he will be furious. I'm now looking into filing a restraining order, just in case there is retaliation. NuVision... really think about the impact you're having on families with your lack of support and compassion. Disgusting.

We are very sorry to hear about your recent experiences with us. Please know that we value each and every member and the service that you received clearly didn't meet our standards. Your feedback was forwarded to management, and we appreciate you giving us the opportunity to speak with you today. If you need any further assistance, please let us know.

I wish i knew how bad NuVision was. I got a letter stating that proof of Insurance coverage was needed, i sent it but "nothing was received" so on 8/31/23 my insurance company fixed this and sent over a fax with Proof of coverage. i called 9/1 and was told it was not received so i asked my insurance people to send it again. I called NuVision Insurance people again on 9/5 and the rep that helped me said that the email was received but "NOT REVIEWED" so he was going to processed the information and was going to talk to his supervisor so that the refund for the insurance fee of 200 was processed to the account. I was informed it takes a few days, i then called 9/14 and was told that "IT WASN'T UPDATED PROPERLY" or something like that so they had to send it back again or process the information and that it should be ready in 24 hours. I called AGAIN 9/15/23 and explained everything to the rep which explained that it actually takes about 72 hours to process that information and to check back 9/19/23. I ONCE again tried to make my payment and to my surprise the same issue. I called NuVision ONCE again, the first rep was RUDE, didn't let me say much or ask other questions i had and transferred me to the ********************* The rep i spoke with in the insurance told me that it shows on my account that "ADDITIONAL INFORMATION" is being requested since 9/14/23 but NO ONE called to inform me or even checked my account because remember i called 9/14 & 9/15. I could of been informed on 9/14 that i needed more information. I am told that the proof of insurance i had them send to NuVision only shows insurance certification as of 8/31/23 but coverage was added since June. Not sure what was missed but I now had my Insurance people once again Resend the information with extra forms showing insurance coverage was added 6/29/23. Its very frustrating to have to be dealing with this c*** and that the REPs aren't helpful, some are rude and they dismiss you. I hope NO LATE fee is added.

********, our team takes all reported feedback seriously. We apologize for the frustration youve experienced trying to resolve this situation. Our Loan Servicing Manager will be reaching out to you to find an appropriate resolution. We look forward to speaking with you.

This company has MAJOR issues. I cant even begin to say how horrible it has been, i have given them my information sooo many times it makes me wonder, everytime i call they have wrong info, i correct it, till mext time i call. I was given them for my car loan, i am now in late and collections because they are charging me insurance of $205 a month on top of my payment, i got no letter, no phone call either. When i left the **** dealership i HAD to provide insurance proof before i left. I have tried soooo many ways to make my payments on time and their banking is major screwed up, it seems like their out of money and going down it is sooo bad. Im trying sooo bad to get a real bank to get my loan. IT HAS ONLY BEEN 4 MONTHS. Avoid this bad company.

****************, our team takes all reported feedback seriously. We would like to follow up with you to discuss the required proof of insurance. We apologize you didnt receive the written communication sent to your address we had on file, prior to you recently updating it. On July 31, 2023, we spoke and advised we needed your most current insurance coverage and as of today we have not received it. We attempted to reach you yesterday and left you a message with our contact information. Please follow up with us to find an appropriate resolution. We look forward to hearing for you.

GREAT SERVICE GOOD PEOPLE RUN THIS BANK. IVE BEEN WITH THEM FOR YEARS .I WANNA TAKE THIS TIME TO THANK YOU FOR YOUR KINDNESS & ALL YOUR HELP .***********************

*******, we really appreciate you taking the time to let us know how you feel about banking with us. Thank you for the 5 star review and for being part of the Nuvision family.

My experience dealing with nu vision has been a headache. *************************** is the banker assigned to the account. My lease with ***** ended in August. After we had sent all the paperwork ******* told us the deal should be done in a few days. I believed her and stopped paying *****. September comes around and ***** starts calling me for being late in August. I was surprised and explained I was buying out the vehicle. ***** stated I still had to pay every month until they received a check for the buyout. September, October and November passed and still no buyout. ***** didn't receive a check until the middle of December. Of the 4 extra payments I had made in between I only got reimbursed 1 payment. On top of this, my ****** co signed for me and had specifically mentioned to ******* not to charge my ******s account and gave her my bank info to deduct the payments from my bank account. Well turns out november and December they charged my ******. And now we are in March and have not received my tags which expired in February. Turns out when ***** received the buyout in December they never got the odometer reading and didn't release the title. I've emailed and called ******* and she has not responded. I don't understand how a deal took 4 months to finalize and now 3 months later I'm still having issues. This is unacceptable and from here on out I will never do business through nu vision ever again. If I had known the headache it is I never would of gone through this bank.

**************, thank you for bringing your concerns to our attention. We apologize for any frustration you experienced. Our team takes all reported issues seriously. A representative will follow up with you to make every effort to address your concerns. We appreciate your feedback and look forward to working with you to find an appropriate resolution.