Business ProfileforAutoNation Toyota Buena Park

I am utterly disappointed and appalled by the experience my father had at the Toyota car dealership. We had high expectations for quality service, but instead, we were subjected to microaggressions and racism from the salesman, ****. It was a deeply hurtful encounter that left us feeling disrespected and unwelcome. This kind of behavior is completely unacceptable and reflects poorly on the dealership's values.To make matters worse, **** went as far as telling my father to leave the premises, showing a complete disregard for basic human decency. It is disheartening to see such blatant discrimination and mistreatment taking place in a place of business that should strive for inclusivity.Following the incident, we received a call from the manager, but the apology we received felt insincere and insubstantial. Rather than addressing the issue at hand, the manager seemed more interested in coercing us into accepting their proposed resolution or walking away. This dismissive attitude only added to our disappointment.Our experience at this dealership was highly disheartening, and we expected better from a reputable establishment like Toyota. Discrimination should never be tolerated, especially in a customer service setting.I strongly urge the dealership to take swift action to investigate this incident thoroughly and implement measures to prevent such discrimination from occurring in the future.In conclusion, I cannot recommend this Toyota car dealership based on our experience. Discrimination has no place in any customer-oriented business, and it is crucial for the dealership to address this issue promptly and effectively.