28 Customer Reviews
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Review from Lind R
1 star11/20/2023
They prey on the elderly. My 92 year Mother saying she needed a ***** plumbing work,,, thank goodness called a 2nd plumber the pipe in the small bathroom just need to replace pipe. DONT Let their friendly personality trick you. Do not trust what a say
Service Champions Plumbing Heating & AC Response
11/27/2023
Thank you for taking the time to share your experience with us. We sincerely appreciate your conversation with our Operations Manager, ****, and the opportunity it provided to address your concerns.We deeply regret any inconvenience or misunderstanding that occurred regarding the plumbing work needed for your mother's home. Ensuring transparency and reliability in our services is of utmost importance to us. We're grateful for your feedback, as it helps us improve our processes and ensure that our customers receive accurate and trustworthy information.Review from Robert P
1 star09/26/2023
I no longer trust Service Champions, they have over charged me more than once, and I feel that they have taken advantage of my being a senior and on a fixed income. I'm a realtor, and as everyone know, the market is extremely bad, therefore I am unable to purchase any high price item. I advised the sales person for Service Champions of my situation, but was led to believe that he and his wife were looking to sell their home and purchase another, which they conveniently changed their mind after the purchase of new ducting.The sales person implied that he was in the market to sell and buy a new home, leading me to believe I would have the means to pay for the new installed ducting of over $14,000, which was way over price. I will never-ever recommend Service Champions to anyone, including family, friends, neighbors, and clients. I don't trust them, nor believe them. I tried to speak to the owner, but was told that he doesn't speak to the clients, that's great!****************Service Champions Plumbing Heating & AC Response
10/18/2023
We appreciate you taking the time to meet with our Sales Manager, ******, and allowing us to make things right. We're truly sorry to hear about the issues you've encountered. Our commitment is to provide honest and reliable service to all our customers, regardless of their circumstances, and we take your feedback seriously. On behalf of the entire team, Thank you again for bringing this to our attention. We look forward to your next service!Review from Braden C
1 star05/01/2023
SCAM ALERT! Be aware of this company! They scam the elderly and ignorant...I just learned that my parents about a year and half ago paid 26 thousand dollars to replace their 4 ton AC unit to their **** square foot home. Yeah, 26 grand! They didn't even replace the ducting! They told me that my parents got the gold level package which included everything you see in the pictures, plus a new furnace. And that's not even their top package! Who knows how much it would have cost for their "presidential package"... $30k??? I know several friends and family that do hvac on the side, and professionally, and this cost almost two years ago (and even today) is absurd! Not to mention, that they were gouging my parents on their "monthly" service as well! My parents live in **********. Not the desert. Not the mountains. **********. I could understand a quarterly service, but let's be real. For a residential customer, twice a year is the most anyone should ever need! IF YOU ARE PAYING FOR THE MONTHLY SERVICE. STOP! YOU'RE GETTING RIPPED OFF! They also ruined my parents attic space by blowing in insulation all over the place. Again. We're talking about **********. 25 blocks from the beach...Well, my dad is now 87 and one of us kids will be getting power of attorney soon. I still can't believe that there are despicable people/companies like service champions out there that are just looking to take advantage of older people. Very sadService Champions Plumbing Heating & AC Response
10/08/2023
Thank you for taking the time to discuss your experience with our Senior Service Manager, ****, and allowing us to make things right. At Service Champions we are dedicated in providing our clients with the highest level of professional service and a phenomenal support staff to ensure that every interaction exceeds their expectations. When given the opportunity to make things right, we always make the happiness of our client our number one priority. Thank you again for the valuable feedback and opportunity to service your home.Review from Mike G
1 star04/08/2023
My senior-citizen parents were faithful customers for many years until a tech and sales rep used SCARE TACTICS on them. AC stopped working and after an inspection, sales rep literally said, "Your house can burn down." (Yes, there is also a fire risk using the stove, microwave, ************!)They quoted $15K for a new system and when we delayed the install 2 days later, they IMMEDIATELY lowered the price to $10K over the phone.Called an HVAC friend and it was a LEGITMATE $300 FIX! AC has worked flawless.BEWARE: DO NOT TRUST THEIR "good deeds are free" FLUFF and get another opinion.Service Champions Plumbing Heating & AC Response
04/12/2023
We want nothing more than to speak with you about your experience. Unfortunately, we were unable to locate your account within our system, given the limited information provided by ******* At Service Champions, we are dedicated to providing our clients with the highest level of professional service and a phenomenal support staff to ensure that every interaction exceeds their expectations. When given the opportunity to make things right, we always make the happiness of the customer our number one priority. Please contact our *********** at ************ and ask to speak with a *********** manager, we assure you that we will do whatever it takes to make sure you are 100% happy.Review from Diane N.
1 star02/25/2023
Very bad service installation , ghost you after they s**** up the installation i left several messages . It took 3 days and 6 plumbers to correct lousy installation ans now the financing Rep keeps calling every day for payment. It is disgusting and elderly abuse they took advantage of ************ and now will not return my calls. I can be reached **** they have the number . I want to speK to them asap . *****Service Champions Plumbing Heating & AC Response
10/08/2023
We are deeply sorry to hear about the negative experience you've had with our service and the challenges you've encountered. We take your concerns seriously and want to address them promptly. However, we have been unable to locate your specific information based on the details provided in your review.To ensure that we can assist you effectively and resolve the issues you've raised, we kindly request that you contact our *********** at ************. Our team is available to assist you 24/7 and is committed to addressing your concerns as soon as possible. Your satisfaction is important to us, and we apologize for any inconvenience you may have experienced during the installation process. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.Review from William M
1 star02/05/2023
BEWARE this private-equity plumbing profiteer Contact them after reading this, and you have no one to blame but yourself. Today for the first time I called Service Champions, owners of Adeedo Plumbing. Bad call on my part. Three strikes and Im out:8:30 a.m.: They said that btw/ 12 and 2pm theyd have a plumber here. 1:45 pm: I call to check in and ** told dispatch will get back to me.3 pm: I call again and this time Im told they have to handle prior customers first and cant get anyone out *today at all*.Lets review these hall-of-famers: Not only dont they make their window, they dont even make the *day*. And I discover that fact only b/c *I call them*. Bonus points: My window wasnt 5-8pm, it was *midday* ie, their morning calls took up their entire day (?). As their tip o the hat, there was no offer to come tomorrow, no discount for future service.My best guess: As theyre owned by a private-equity company (press release on their own website), they maximize profits by using the airlines trick of intentionally and grossly overbooking customers. Today, I was one of their Whoops, Were So Sorry.Service Champions Plumbing Heating & AC Response
10/08/2023
We appreciate your feedback and apologize for the inconvenience you experienced with your recent service request. We would like to clarify some information regarding our relationship with Adeedo Plumbing. While Adeedo Plumbing is a related company within our organization, it operates independently. Service Champions and Adeedo Plumbing share common ownership, but they have separate management teams and service areas. We understand that there may have been confusion regarding this, and we want to ensure that our customers have accurate information. Please feel free to contact their *********** at ************** and ask to speak with a *********** Manager.Review from Bill C
1 star09/12/2022
The technician came out at 12:05 and left at 1:32 on Saturday, Sep 3, one- and one-half hour fixing the A/C cooling unit including activities diagnostic, talking to me, talking to his supervisor, looking into his tablet, standing less than ************************************************************************** the attic, and checking air flow. I ended up paying $1,483 for the 90 minutes visit. He told me he would email me the detailed invoice along with pictures of all parts he replaced. NEVER HAPPENED. I ended up calling the company on Tuesday morning after Labor Day to get the invoice. The invoice listed Compressor Saver Kit for $895, *************** Control for $588, HVAC Diagnostic charge for $99 but was credited as Complimentary HVAC Diagnostic, a net of $1,483. I looked online for the price of the Compressor Saver Kit, nothing over $75, and the *************** Control was under $100, most were less than $50. OUTRAGEOUS MARKUP. From the beginning he was trying to sell me a new central A/C unit for over $20,000. Once he realized I wasnt buying a system, he lowered to half just replacing the A/C unit without the heater. Then he quoted me for $2,500 to fix my A/C, after showing me that the low refrigerant was causing overheating of the compressor, which overheated the outdoor fan motor. When I informed him I cant afford the $2,500, he said $1,483 was the lowest he is authorized. I agreed to the price since it was one of the hottest day in the summer, and I didnt have much of a choice given it was the Saturday afternoon before Labor Day. There is no way he could have inspected the indoor unit (heater) and the duct work as stated on the invoice by just standing on top of the ladder without physically inspecting, the heater is about 10 to 12 feet from the attic entrance, and the duct work are all over the house.I am not against business making reasonable profit, but not outrageous profit. Business ethics count.Review from Evelyn C
5 stars09/01/2022
Excellent service and ***************** *************************** was very professional.He was very thorough and meticulous.He explained service visit and what was needed very well and answered all of my questions and concerns. In fact he has to have been the best service person to ever have visited my home. Because of this, I had no hesitation in wanting to sign up for your service plan. Hopefully, he will be available for any future air conditioning and heating service needs I may have. This was truly service with excellence!Thank you!****************Review from Pierre D
5 stars08/31/2022
Very professional, was able to ask questions and get quality answers.Service tech was very patient with the working conditionsReview from julie j
5 stars08/26/2022
This is a very professional company The technician was a pathological lair 1. He was here for $88.00 A/C tune-up , but then he found a problem told us either pay me $99 for finding a problem with Capacitor( diagnostic charge) or pay me $588 to fix it.2. We asked the company if he does not do the Tune up, do we owe him any money, they said NO 3. The Tech seems on a 50% commission, told us the part is ONLY $355 ( part was $23)4. We asked him if we pay$588 would you include the $99 part of it. HE DISAGREED 5. He said become a member, will take off 20% and you can cancel it at any time 6. We paid $20 for membership, then he said you have to pay that for the next 12 month....!!8. He verified our A/C is not under warranty and we cannot get that Capacitor part anywhere 9. We called the manufacture , the part was FREE and the A/C was under warranty 10. He lied about EVERYTHING, just to get that $588 minus discount. WHAT A LIFEService Champions Plumbing Heating & AC Response
08/31/2022
Thank you for taking the time to share your feedback with our Supervisor, *******. At Service Champions, we are dedicated to providing our clients with the highest level of professional service. When given the opportunity to make things right, we always make the happiness of the customer our priority. Thank you for allowing us to address your concerns and find a resolution that you are happy with.
Customer Review Rating
3.89/5stars
Average of 28 Customer Reviews
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