BBB Business Review

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BBB Accredited Business since

National Pen Company

Additional Locations

Phone: (866) 900-7367 Fax: (858) 675-3030 View Additional Phone Numbers 12121 Scripps Summit Dr #200, San Diego, CA 92131 http://www.nationalpen.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers pens and other accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Pen Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National Pen Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 20
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

4 Customer Reviews on National Pen Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: March 01, 1976 Business started: 03/01/1976 in CA Business incorporated 06/04/2013 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gregg Kornfeld, Executive Vice President, Sales Mr. Tom Liguori, President Mr. Rich Obrigowitch, Vice President, Controller Ms. Jennifer Smith, Sales & Service Trainer
Contact Information
Principal: Mr. Gregg Kornfeld, Executive Vice President, Sales
Principal: Mr. Tom Liguori, President
Principal: Mr. Rich Obrigowitch, Vice President, Controller
Customer Contact: Ms. Jennifer Smith, Sales & Service Trainer
Number of Employees

1,287

Business Category

Advertising Specialties

Alternate Business Names
Atlas Pen & Pencil Internet Design Technologies - IDT National Pen Co LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.