Customer ReviewsforWighton's Plumbing, Heating and Air Conditioning

Customers Beware: I recently called Wighton's auto replace a toilet flushing kit and a leaky cold water tap at the washing machine. Technician J* arrived, and he quickly agreed with my assessment. He gave me an estimate of $625.00! I expressed how expensive that was. He said I could call the manager and talk to him about it and then he reminded me that I already have to pay his service fee, $90, if he didn't fix. He had all the part needed on the truck. J* was here for just under an hour. After telling several of my mobile home park neighbors, they all exclaimed what an I went on the internet and priced toilet flushing kits, anywhere from $9.99 to $60.00. Pricing the compression valve at the cold water tap, according to internet searches, could be up to $50 to $60.00. TOTAL PARTS, approximately $100. My bill was $665! Subtract out the $100.00 for parts and I paid $525 for Labor. I texted and emailed Wighton's 3 different times for an explanation and an itemized bill for parts and labor. After 2 weeks and 3 attempts to get an answer they sent me a text explaining their business model is very transparent but they don't itemize, they operator on a flat rate pricing model to simplify things and allows them to provide cost effective pricing to their valued customers. Cost effective for who? Transparent? Their flat rate to change the toilet flushing kit was $247.26 and the cold water tap valve, $377.80. I should have done what technician JP told me: pay the $90 service fee: send him on his way and find someone else. Fair warning. I I'm also looking into filing with the FTC. I'm 80 years old and live in a mobile home park and have notified all my neighbors and friend togo elsewhere for their plumbing needs. Frankly I feel that this is despicable price gouging and close to financial elder abuse, so many of us are on fixed incomes. Don't be a fool like me. No one at Wighton's and their families would think $550 for labor is any where close to fair

Do not use this company. They installed the new hot water heater did not connect the vent pipes correctly. They separated, and nearly burnt the house down. After weeks of emails and phone calls they finally came out to repair and replace the siding. In doing so they had to disconnect the heater vent pipe also and broke it. That was a Friday, said they would be back on Monday to reconnect it for my 98-year-old mother they never showed never called, we cancelled an appointment so we would be home. said they would be the next day never cameI called them again then they said it would be a week as they were busy. we waited the week and another week they never came never called. They left this 98-year-old woman with no heat for weeks. We finally had to pay out-of-pocket to someone else $5000 to do it, do not use this company

Stay away from these people I had Wightons come out to a rental of mine made the appointment, and they never showed I had called the office to ask where they were. They said they were on their way They even said they left a message for him, but no one ever showed, and my tenant was desperately in need of a new heater very unprofessional and their fees are astronomical This was in the dead of winter, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Fast and friendly customer service makes it an easy appointment process. Recurring service and repair specials makes it affordable. C**** arrived and went straight to work. His extensive knowledge allowed to easily recognize the type of heating system I was using. Because of the age of the system, he provided the best financial options to either replace or repair. I highly recommend Wightons for all your plumbing, heating and AC needs.

After reading the other reviews I feel lucky that I got off for only $742. This is what Wightons charged to unclog my toilet. The technician was at the house for about half an hour. Simple auger. This company is unethical and untrustworthy. They also suggested that the toilets needed to be replaced. Little did they know the toilets were new.

These people are legitimately CRIMINALS! Look up their technician J****** ******* on Google. Go ahead and search him "J****** ******* San Luis Obispo" you'll see nothing but court orders and news articles about him swindling people out of their money and burning them?! How did this company hire this man? What was this company thinking? Unbeknownst to me prior, I had this criminal come out to my home to inspect my AC unit. He told me it needed to be replaced and tried to charge me over $30,000!!! Are you kidding me? $30,000??? I do my research and the national average for AC is $12,000 - $15,000. I asked around Atascadero and that's when I started to do some digging. Luckily another local HVAC company in Atascadero was able to come out and it was only a small wiring issue. Go figure! I heard from Kenneth's that this guy keeps switching businesses to avoid police further from going after him; One Hour, then SoCal and now Wightons. What a joke. I will never recommend Wightons to friends or family if they continue to hire criminals and gouge people for double the market price for products. STAY AWAY! This guy should be locked up! ... It looks like he has before and he needs to be put away for good!