Business ProfileforPENNYMAC

I am writing to express my extreme dissatisfaction and frustration regarding the handling of my property tax payments by PennyMac Escrow. Despite multiple attempts to resolve the matter, I find myself in the precarious situation of facing a tax lien on my property due to Penny Mac's delay. On February 13, 2024, I initiated communication with PennyMac tax devision through their online message system, requesting that they fulfill their obligation to pay the remaining balance of my property tax bill to the City of Atlanta, amounting to $593.23. Subsequently, I have reached out to PennyMac a total of five times via their online message center and once via phone call from February to April. Each time I have contacted customer service, I have been met with the excuse that due to Fulton County's cyber attack, they have been unable to get any information from the Fulton County or they are research my concerns. While I understand the challenges posed by such an incident, it is unacceptable that this should impede the timely payment of my property taxes, especially considering that they have always been paid from my escrow account in the past. On April 15, 2024, I received a threatening notice from Fulton County's Tax Commissioner, indicating their intention to issue a tax lien on my property due to the delinquent payment. This is a distressing situation that could have easily been avoided had PennyMac Escrow fulfilled their responsibilities in a timely manner. I have provided PennyMac Escrow with all the necessary documentation, including a copy of the tax bill, to facilitate the payment process. Despite this, they have failed to take appropriate action and have neglected their obligation to pay the delinquent property tax. BBB please help me.