Business ProfileforKirby Auto Group

Name: Kirby Auto Group
Address: 6424 Auto Center Drive, Ventura, CA, 93003, USA
Telephone: (805) 644-2241

New Car Dealers

Multi Location Business

Related Categories

New Car Dealers

Overview

The nature of this company's business is an Auto Dealership. Kirby Auto Group including Kirby Kia of Ventura, Kirby Subaru and Kirby's Barber RV.

Business Details

This is a multi-location business.

Location of This Business

6424 Auto Center Drive, Ventura, CA 93003

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BBB File Opened:

12/1/2010

Years in Business:

Business Started:

1/1/1962

Business Started Locally:

1/1/1962

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 17677 for this business, issued by Bureau of Automotive Repair

These agencies may include:

Bureau of Automotive Repair

10949 North Maher Boulevard

Rancho Cordova CA 95670

(866) 860-8509

http://www.bar.ca.gov/index.aspx

BBB records show a license number of 264319 for this business, issued by Bureau of Automotive Repair

These agencies may include:

Bureau of Automotive Repair

10949 North Maher Boulevard

Rancho Cordova CA 95670

(866) 860-8509

http://www.bar.ca.gov/index.aspx

BBB records show a license number of 17677 for this business, issued by Bureau of Automotive Repair

These agencies may include:

Bureau of Automotive Repair

10949 North Maher Boulevard

Rancho Cordova CA 95670

(866) 860-8509

http://www.bar.ca.gov/index.aspx

BBB records show a license number of 264319 for this business, issued by Bureau of Automotive Repair

These agencies may include:

Bureau of Automotive Repair

10949 North Maher Boulevard

Rancho Cordova CA 95670

(866) 860-8509

http://www.bar.ca.gov/index.aspx

Type of Entity:

Sole Proprietorship

Business Management

Mr. Barry Garrison, Business Development Director

Contact Information

Customer Contact

Mr. Barry Garrison, Business Development Director

Additional Contact Information

Fax Numbers

(805) 856-0377
Primary Fax

Email Addresses

Email this Business
Primary

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

12/20/2022

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Took my car to Kirby Kia because engine light on and loss of power. They misdiagnosed my car and cost me $1400 for a part I could have got fixed with warranty. 2weeks later my car was in shop again for different problems but had to do with the work they did. Then 1 month later the work they did failed. Took car to be fixed again. Was same problem. This time it was called into warranty company and fixed. Went to talk to service manager David Bodjanac and was very rude and condescending. Told me to take business elsewhere. Less then 3 hours later my car was back at Kirby Kia with the Same Issues!

Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Marlene R

08/16/2022

I have a 2016 Kia optima I purchased from this dealer. I started to have engine problems and wanted the law suite recall to be performed. I was advised my car was not in need of any repairs. 6 months later still have the engine knocking problem as well as oil consumption. The tech was nice but said they needed to do a test to dignose the problem that would cost $600+. I was advised by an attorney its a known problem with Kia and is covered. Spoke to corporate and they called service manager and he refused to fix the problem without me paying the $600+. Do not buy anything from Kirby Kia of Ventura pre certified means nothing suposobly they have a 10 year 1,000 mile warranry but will not honor it.

Kirby Auto Group Response

08/17/2022

M****** *****, Upon reviewing the documents pertaining to your vehicle, you had your vehicle here for a ticking issue. It was determined that the cause was due to low oil in the motor. After servicing your vehicle which included an oil change, the ticking noise went away. The recall you are referring to has to do with a bearing knock, which your vehicle did not have. Your vehicle may have an oil consumption issue which is not part of the recall you are referencing. Kia has put into place a process that we, as a Dealership, must follow to determine how much oil your vehicle is actually consuming. The first step in this process is confirming whether there is an oil consumption issue. The next step is diagnosing (determining) the cause. Neither of these steps are covered by Kia's Certified Pre-Owned warranty. If it is determined the vehicle has an oil consumption issue, we would submit our findings to Kia Certified Pre-Owned adjusters and they would determine whether the repair is covered under their warranty. I hope this clarifies this for you. If you have any questions, please feel free to contact me. Respectfully, D**** ******** Fixed Operations Manager (805) ********

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Kirby Auto Group

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Business ProfileforKirby Auto Group

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