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Find a Location

Bright Market, LLC has 1 locations, listed below.

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    Business ProfileforBright Market, LLC

    Multimedia Computers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/11/2009

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    FastSpring is how software and SaaS companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast and Halifax. For more information, please visit https://www.fastspring.com.

    Our platform includes global payment processing, subscription management, checkout, sales taxes and VAT, fraud prevention, and much more.

    FastSpring acts as the merchant of record for every transaction on your website. By doing so, we take responsibility for every aspect of the checkout process, including tax collection, remittance, compliance, payment processing, localization, and much more. This frees you to stop worrying about taxes, compliance, and all the rest so you can get back to doing what you do best — building and selling great software.

    Business Details

    Location of This Business
    801 Garden St Ste 201, Santa Barbara, CA 93101-7501
    BBB File Opened:
    5/20/2009
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Business Incorporated:
    1/1/2005
    Accredited Since:
    8/11/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • FastSpring
    • Fast Spring
    Business Management
    • Customer Support, Manager
    Contact Information

    Customer Contact

    • Customer Support, Manager
    • Mr. Brayden Steel, Marketing Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    59 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David B

    1 star

    08/29/2024

    Starting in March of 2024, I began receiving $9.00 monthly charges from "Bright Market LLC dba FastSpring" on my paypal for a "Personal plan." I have not initiated any services with FastSpring and have disputed these charges with PayPal. I made several attempts to reach out to FastSpring via email through their published address and gotten "Undeliverable" responses from the mail system. I have attempted to call their published phone number and gotten a "not in service" recorded message. The transaction lookup interface on their website does not allow searching by transaction ID, but instead requires disclosure of PII that I do not feel comfortable sharing with a company that I believe to be involved in fraudulent practices. I am writing this review as a warning to others, however, if the charges are not refunded through PayPal, I will escalate this to a complaint with the BBB and will be filing interstate fraud charges through the FTC and Virginia Attorney General.

    Bright Market, LLC Response

    08/30/2024

    Hi D****. I do apologize for the problems you have encountered identifying the source of this recurring charge. I have searched our Support Portal and find no emails incoming from your email address. I am, however, happy to help you here. The order is associated with a subscription which began March 29, 2024 for the Personal Plan offered by https://filestar.com If after reviewing this information, you have open questions or concerns, please email us directly at [email protected].

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