BBB Business Review
This Business is not BBB accredited
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This company offers technology and marketing solutions to connect active consumers and businesses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Active Network Inc include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for The Active Network Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 326 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||62|
|Total Closed Complaints||326|
Additional Complaint Information
Consumer complaints allege deceptive advertising. Most complaints allege being automatically signed up for a $59.95 yearly enrollment fee which they did not authorize. Many complaints allege that upon signing up online, there is an “acceptance” box that is automatically checked and is hidden within the order information. Several of those complaints also indicate difficulty reaching customer service for assistance or refunds. On April 8, 2013 the BBB was notified by the business that their program provides members the option to hit "accept" or "no thanks" when prompted with the opportunity to enroll in their annual membership online. Also, the business indicates that during the initial 30 days of the program, as well as after that period ends, members are sent several emails reminding them of their enrollment and informing them of their ability to cancel the program to obtain a full refund at any time for any reason.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. John Belmonte, CEO Mr. Scott Mendel, CFO Mr. Michael Baker, Supervisor, Customer Service Mr. Aaron Buckley Mr. Darko Dejanovic, President Mr. Daniel Simmons, Vice President &Treasurer
Number of Employees
Information Technology Services Online Event Registration Digital Media Computer Software Publishers & Developers
Alternate Business NamesActive Advantage Active Network Active Network Eteamz Active.com Reserve America Inc
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Department of Consumer Affairs 1625 North market Blvd #N 112, Sacramento CA 95834 Phone Number: (800) 952-5210 http://www.dca.ca.gov
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov