BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties

BBB Business Review

BBB Accredited Business since

Mpell Solutions LLC

Fax: (760) 727-9614 View Additional Phone Numbers 3142 Tiger Run Ct #108, Carlsbad, CA 92010


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mpell provides fulfillment services for consumer incentive programs offered by large businesses.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mpell Solutions LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mpell Solutions LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 13

Additional Complaint Information

On January 15th, 2009, Mpell Solutions entered into a “fulfillment agreement” with Active Response Group Inc (ARG), to act as the fulfillment center for ARG certificate redemption. Per the agreement, Mpell Solutions “is under no obligation to fulfill certificates redeemed by customers until Buyer (ARG) is current on all outstanding invoices and in fact obligation remains with Buyer until all outstanding invoices are paid.” This agreement was terminated on April 23, 2009. Consumers have received correspondence directly from ARG, claiming the company is ceasing operations and is unable to fulfill their certificate redemption obligations to their consumers. The BBB has been unable to locate a filing with the US Bankruptcy Courts. If you are a customer of Active Response Group and having difficulty redeeming your certificates, you may wish to contact the New York BBB to file a formal complaint against ARG, in addition to contacting the New York Attorney General’s Consumer Fraud Bureau at (800) 771-7755. A separate BBB reliability report is available here:

Customer Reviews Summary Read customer reviews

1 Customer Review on Mpell Solutions LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 14, 2006 Business started: 10/01/2004 in CA Business started locally: 10/01/2004 Business incorporated: 03/25/2005 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brendan Kanno, VP Operations Mr. Oran Thomas, CEO/President Mr. Tim Rohner, Vice President of Marketing
Contact Information
Principal: Mr. Brendan Kanno, VP Operations
Customer Contact: Mr. Tim Rohner, Vice President of Marketing
Principal: Mr. Oran Thomas, CEO/President
Number of Employees


Business Category

Fulfillment Services Marketing Programs & Services Business Promotions - General

Method(s) of Payment
ACH or Check
Additional Information

According to information in BBB files, Mpell Solutions, LLC is not affiliated or associated with Mpell, Inc located in Columbus, OH and wholly-owned by Phillip Adler. Mpell Solutions, Inc is independently owned and operated by Oran Thomas, CEO and has no relation to Mpell, Inc or Adler Incentives.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations