Business ProfileforDixieline Lumber & Home Centers
Building Materials
At-a-glance
Related Categories
Overview
This business offers lumber, building materials and supplies, and home improvement products.
Business Details
This is a multi-location business.
- Location of This Business
- 3250 Sports Arena Blvd, San Diego, CA 92110-4528
- BBB File Opened:
- 1/1/1946
- Years in Business:
- 111
- Business Started:
- 1/1/1913
- Business Incorporated:
- 10/14/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Dixieline Probuild
- Probuild Company LLC
- Dixieline Builders FirstSource
- Business Management
- Mr. Keith Dolph, General Manager
- Mr. Sergio Paz, General Manager
- Mr. John Mayhew, General Manager
- Mr. Dan Farace, Branch Manager
- Mr. Craig Lake, Branch Manager
- Mr. Joe Lawrence, President & CEO
- Mr. Victor Hughes, Branch Manager
- Mr. Fabio Gaipa, General Manager
- Mr. Paul Corso, General Manager
- Mr. Lee Clark, General Manager
- Mr. Ted Teran, General Manager
- Mr. John Vattuone, General Manager
- Mr. Dave Vigil, General Manager
- Contact Information
Principal
- Mr. Keith Dolph, General Manager
- Mr. Sergio Paz, General Manager
- Mr. John Mayhew, General Manager
- Mr. Dan Farace, Branch Manager
- Mr. Craig Lake, Branch Manager
- Mr. Joe Lawrence, President & CEO
- Mr. Victor Hughes, Branch Manager
- Mr. Fabio Gaipa, General Manager
- Mr. Paul Corso, General Manager
- Mr. Lee Clark, General Manager
- Mr. Ted Teran, General Manager
Customer Contact
- Mr. John Mayhew, General Manager
- Additional Contact Information
Fax Numbers
- (619) 225-8192Primary Fax
- (760) 743-1307Other Fax
Phone Numbers
- (619) 224-4161Other Phone
- (619) 474-4671Other Phone
Website Addresses
- (619) 225-8192
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
December 20, 2022 - I met with Design Specialist, *************************, at Dixieline located at *************************************************************. I explained that we had previously purchased cabinets several years ago for our kitchen and 1 half-bath remodel and we were back to purchase matching cabinets for our other 2 bathrooms. She was able to pull the previous order and confirm that the cabinets were Diamond brand. I emailed ****** a powerpoint which included photos of the kitchen and half-bath cabinets we wanted to match.February 6, 2023 - ****** came to our home to measure for the 2 bathroom vanities. At that time, I showed ****** the cabinets we purchased from Dixieline, and that we were wanting to match. Later that day, ****** emailed the final design based on her visit. March 16, 2023 - ordered 2 bathroom vanities, paid in full $8513.09 April 19, 2023 - the vanities were delivered with wrong door design. I emailed ****** a photo of what was received and a photo of our kitchen cabinets which we were matching. She advised our installer, *************************, that he could install the cabinets and that she would look into the error when she returned from bereavement leave. I was later told by ****** that the sample she had was mislabeled and therefore the wrong item was ordered. ****************, we received the ***** design and should have received the ******* design. ****** worked with the vendor to have the correct drawer faces and cabinet doors ordered. May 18 - the new doors arrived. I communicated with ****** that these doors did not match our kitchen doors either. She responded that they were the correct ******* doors by ******* and that it looked like the design had changed. This is extremely frustrating because I returned to Dixieline to purchase matching cabinets, the Design Specialist looked up the previous order, I emailed photos of the cabinets I wanted to match, the Design Specialist saw the cabinets I wanted to match in person, and I am stuck with doors (after paying $8513.09) that do not match the rest of the house. Although I understand styles change, I should have been advised prior to the purchase. Additionally, the cabinet installer, *************************, requested an additional trip charge since he should have been able to do the entire job in 1 day but has to make another trip to install to doors/drawer fronts due to incorrect order delivered. ****** advised me that she was going to work with ***** regarding the installation. May 23 - ***** confirmed that he had submitted an estimate for the installation to Dixieline. That same day, ****** advised me that her manager wanted a different vendor to install the doors/drawer fronts.My doors/drawer fronts are still not installed. I am seeking installation and compensation for misleading information regarding the order.
Read MoreCustomer Reviews
2 Customer Reviews
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Most Recent Customer Review
Robert C
1 star
01/18/2024
22 months for an unfulfilled $44,000 order! In early March of 2022, my contractor originally placed an order for doors and windows with ************************* in the Sports Arena Dixieline store. Multiple delays were attributed to supply chain issues, but as the second year progressed, the situation became progressively more frustrating. By May of 2023, my contractor had moved on and I inherited this problem, still awaiting the delivery of screens from the original order. ***********************, manager at Dixieline Sports Arena, assured me that I would be dealing with him and promised to resolve the issue. 8 additional months of frustration followed. I had to repeatedly send updated lists of the items yet to be received. At one point, I was promised screens from a third party, but months later I was informed by **************** that they were never approved by ******************. I eventually received two replacement screens, neither of which were the correct size. Three screen doors were left off the original order, and ****************** promised to place a new order at a discounted price in light of my poor experience. Instead, I was later quoted full retail price. Communication became progressively worse, to the point where further responses to my emails/calls ceased. I was informed on 12/19/23 that my screens had arrived at the *********** distribution center, where ***** (very helpful) promised to reach out to **************** to arrange for delivery. The order was under my name instead of my contractor, so I assume the order was resubmitted? By 1/16/24, I had yet to receive any further communication. I contacted ***** at the distribution center, who was incredulous, stating that the screens had been at the Sports Arena store for the past month. The absolute worst customer service I have ever experienced. 22 months and still waiting for fulfillment of the order.
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