Business ProfileforOptimum Professional Property Management Inc

During *** meeting General Session I informed *********************** of the findings of a damaged pool room. I asked if optimum provides site visits as part of our contract to which ***** confirmed they do. I asked him when the last time there was a inspection of the pool room to which ***** said that he had never done one; he has been the community manager for months. I asked ***** if optimum reviews the common area water bills, he confirmed they do. Then I told him when the spike of water usage began as the water was left on in the pool room for an indefinate amount of time it must have been visable on the water bills. He stated he did not know. I asked why we as homeowners were never given a key to the pool room when we bought the property. He stated he was unsure. I explained that as part of the common area we were intitled to a key as part of the purchase. ***** agreed there was an oversite by the property management company. I requested copies of the water bills be made available, the total calculation of overpayment of water due to the negelct as well as a quote for the repairs that were needed to bring the pool room back into a usable state. On 01/22/24 I sent a follow up email to ***********************, ************************* (*** member) and a couple homeowners which included pictures of the damage, pictures of the partial repair completed by my husband ********************* and requested in writing the quotes for the repairs, amount due to be refuned to the community due to the failure of Optimum to conduct the site visits and a status request. On 01/24/24 ***** sent back a confirmation that he had received the information and would be getting back to me and the *** board. On 2/28/24 I send a follow up request. On 3/9/24 I sent an additional follow up request. Optimum has bot responded, they have not repaired the damages, nor have they provided the invoices for the water and the amount they owe the community.