Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

California Coast Credit Union has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • California Coast Credit Union

      9201 Spectrum Ctr Blvd San Diego, CA 92123-1407

      BBB Accredited Business
    • California Coast Credit Union

      8220 Mira Mesa Blvd #D San Diego, CA 92126

      BBB Accredited Business
    • California Coast Credit Union

      386 E H St #213 Chula Vista, CA 91910-7487

      BBB Accredited Business
    • California Coast Credit Union

      4470 Park Blvd San Diego, CA 92116-4041

      BBB Accredited Business
    • California Coast Credit Union

      8131 Allison Ave La Mesa, CA 91942-5523

      BBB Accredited Business

    Business ProfileforCalifornia Coast Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.69/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/12/2010

    Years in Business: 95

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers financial services.

    Business Details

    This is a multi-location business.

    Find a Location

    California Coast Credit Union has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • California Coast Credit Union

        9201 Spectrum Ctr Blvd San Diego, CA 92123-1407

        BBB Accredited Business
      • California Coast Credit Union

        8220 Mira Mesa Blvd #D San Diego, CA 92126

        BBB Accredited Business
      • California Coast Credit Union

        386 E H St #213 Chula Vista, CA 91910-7487

        BBB Accredited Business
      • California Coast Credit Union

        4470 Park Blvd San Diego, CA 92116-4041

        BBB Accredited Business
      • California Coast Credit Union

        8131 Allison Ave La Mesa, CA 91942-5523

        BBB Accredited Business
      Location of This Business
      9201 Spectrum Ctr Blvd, San Diego, CA 92123-1407
      BBB File Opened:
      5/24/1999
      Years in Business:
      95
      Business Started:
      4/13/1929
      Business Incorporated:
      4/13/1929
      Accredited Since:
      7/12/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager
      Contact Information

      Principal

      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager

      Customer Contact

      • Ms. Maria Bowers, Branch Manager
      • Mr. Phil Heshmaty, Branch Network Development
      • Ms. Ann Nash, Support Services Head
      • Ms. Patty Campos, Branch Manager
      • Ms. JoAnne Andersen, Support
      • Ms. Rene McKee, Vice President
      • Ms. Kathy Cady, COO
      • Mr. Todd Lane, President/CEO
      • Mr. Chris Atallah, AVP Compliance and Legal
      • Ms. Teri Moore-Prophet, Exec Asst to Pres & CEO
      • Ms. Misty Morton, Executive Assistant
      • Ms. Jessica Downey, Assistant Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (858) 495-1693
        Primary Fax
      • (619) 491-3510
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/13/2021

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I used California Coast Credit Union to buy my lease. I did a lease buyout loan in December. The loan department did not complete my registration, which they never notified me. I found out through the *** that I owed late fees on my car registration and owed taxes. In order for *** to waive my fees they asked me to pay taxes, so I paid them so I could drive my car on a permit (while this was figured out). I later found out the bank filed the wrong purchase amount by claiming a higher price. I kept communicating and asking for updates but was constantly ignored, all they cared about is for me to authorize the funds out of my account. Apparently this has now been fixed (mailed my registration to me) but they refuse to explain how it was fixed and I am now $192 dollars short. I have asked how the issue was solved and who will refund me. I have sent them multiple emails and I don't see other solution but to reach out to BBB for assistance.
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John S

      1 star

      01/03/2024

      California Coast Credit Union is based on unethical financial practices, they are financial cheaters flying under the radar. CCCU engages in illegal deception, fraudulent account practices and are just plain liars. DO NOT USE THIS FAKE CREDIT UNION!

      California Coast Credit Union Response

      01/10/2024

      Dear ****************, Thank you for taking the time to submit your review dated January 3, ****, to the Better Business Bureau (BBB). On January 8, ****, the Senior Director of Branch *************, Service, and Support was able to connect with you directly to discuss your concerns and work through a successful resolution. For this reason, California Coast Credit Union considers this matter closed. At California Coast Credit Union, we are committed to taking service concerns seriously and appreciate the time you took to share your experience.Sincerely,************************* Senior Director Branch *************, Service, and Support

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.