4 Customer Reviews
Review from David B
1 star01/07/2023
Went to dealership to purchase a car that was listed on their website. Was a very specific model and VIN. That car had not yet been received in inventory from the manufacturer. Negotiated a price based on a TrueCar offer. Signed all paperwork and provided a payment for the entire amount. Got a call from the dealer that "your car never was received from the manufacturer in our latest shipment, and we don't know what happened to it. But we have one that is kind of like it". Obvious that they didn't like the price that was negotiated, and sold the car to someone else or another dealer. Ended up with another model/trim level, but I will never do business with this dealership again.Review from Jonathan B
1 star10/31/2022
Found a vehicle that matched what I had been looking for. Spoke to the salesman via email and scheduled a test drive. Got down there, drove the vehicle. Told them I had financing already set up. Told me to fill out a credit application. Asked why, I already have financing. Said they have everyone do it for security purposes. Immediately thought it was complete BS. Did it anyways, asked him several times about the running my credit. Said they werent going to. Finished the app, he goes back to get prices. Before he comes back, my phone goes off, credit monitoring alert. ******, I should have walked out because they were already doing shady tactics. Listened to them for a bit more, the usual car sales tactics, slip in extras, try to sell stuff thats not needed. Take it out extras, change the terms and quietly slip them back in. Wouldnt budge on price, so I walked. ****** they ran my credit, should have negotiated for price right then.Review from Ryan S.
1 star09/14/2022
Wanted $190 to diagnose a check engine light which I agreed to. After 3 hours they said it needed additional testing and it would be over $500 now. I said absolutely not and instructed them to get my vehicle back to me ASAP. Classic rip off slime ball tactics that I wasn't falling for. I hope I made them uncomfortable and ruined their day like they tried to do to mine.Review from Ariel O
1 star03/22/2022
PRICE GAUGING - UNPROFESSIONAL - STAY AWAY - DISHONEST This is the most unprofessional and dishonest car dealership I have ever come across. I had made a deal to buy a car in transit from salesman ******. We agreed on a price ($5000 above MSRP, due to supply issues). They asked me to fill out the credit application and send my information, which I did the very same day. The next ******************** informed me the manager - named *******************, decided that he can get more money above MSRP for the car once it arrives to the lot, and that they would not be selling the car to me as a result. I spoke to SAMI myself, as well as ************************* from their customer service department, and they acknowledged that this was indeed the case. They were extremely rude over the phone. This is pure greed and highly unprofessional. I had turned down other offers from dealerships to buy from this dealership. Please be aware before doing any business with Mossy Toyota.
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