BBB Business Review

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This business is not BBB accredited.

Enchanted Bridal Shoppe

Phone: (916) 965-5683 11787 Fair Oaks Blvd, Fair Oaks, CA 95628

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Enchanted Bridal Shoppe include:

  • 4 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Additional Complaint Information

Complainants typically allege that the company does not deliver their wedding dresses in the time frame they are promised. Complainants also explain that when they contact the company about the delayed delivery they are promised additional delivery dates that are also not kept.

The business has generally responded to its complaints by explaining that the customer has received their wedding dress.

BBB believes these complaints contain a pattern of similar allegations and contacted the business on September 19, 2016 and September 26, 2016. We requested a written response detailing the steps, if any, the business planned to take to ensure these issues do not continue. As of today's date the company has failed to provide this.

Customer Reviews Summary Read customer reviews

1 Customer Review on Enchanted Bridal Shoppe
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 03, 2011 Business started: 11/17/2009 in CA
Type of Entity

Sole Proprietorship

Business Management
Ms. Jennifer Baker, Co-Owner Mrs. Sandra Baker, Owner
Contact Information
Principal: Ms. Jennifer Baker, Co-Owner
Principal: Mrs. Sandra Baker, Owner
Business Category

Wedding Supplies & Services

Customer Review Rating plus BBB Rating Summary

Enchanted Bridal Shoppe has received 1.89 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.