2 Customer Reviews
Review from Naomi W
1 star07/08/2024
I speak from personal experience when I say that Realty Roundup is, without a doubt, the worst property management company in the entire ********** area. Their entire profile is a web of lies, starting with the claim that they won the "Best of Elk Grove" award, which doesnt even exist. A quick glance at their Yelp profile, filled with numerous negative reviews and a dismal 2-star rating, tells you everything you need to know.The application process is painfully slow, the lease agreement process drags on, and their maintenance response times are abysmal. Expect to call, text, and email them countless times before you see any action. They consistently ignore urgent requests and dismiss concerns, leaving tenants in frustrating situations for extended periods.When you do manage to get through to them, prepare to be gaslighted and attacked. They consistently deny any responsibility and turn the blame onto tenants. The level of incompetence displayed by this company is astounding, and its baffling how theyre still allowed to operate.In addition to the points mentioned earlier, they may also attempt to retain your deposit by imposing unjust cleaning fees and other similar charges, like they did with me and other people I've known for years. Getting your deposit back can be a real challenge.As a landlord, it is important to be aware that they will delay the rental of your property for months and then create a narrative about a shortage of potential tenants, all the while neglecting to advertise your property.A particularly troubling aspect is the behavior of the company owner, who responds to every negative review by gaslighting and claiming she doesnt recognize the reviewer. This blatant lack of accountability is infuriating and unprofessional.Do yourself a favor and avoid Realty Roundup at all costs. They will waste your time, your money, and your patience. Beware and trust the negative reviews. They are 110% legit.
Realty Roundup, Inc. Response
07/09/2024
Unfortunately the persons name nor email come up in our system. I would be happy to respond to their allegations if they provide me their name as they rented through us or the property address.
Thank you
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CEO Realty Roundup, Inc
Realty Roundup, Inc. Response
07/09/2024
Update:
*****,
I see your reviews on ******* Yelp and the Better Business Bureau. Unfortunately, your name nor email comes up in our system. I would be happy to respond more specifically to your claims about service or charges if I could reference the property you rented from our company.
Our company works very diligently to provide good service to both our tenants and owners. I will agree with you on the application process, if you applied prior to January of this year. Agreed it took took long, that is why we changed platforms for screening so we can expedite the process.
As to repairs, we don't charge tenants unless the cause was due to the tenant. Company wide, approximately 1% of tenants get billed back for maintenance issues. Most common bill back items are issued are for jammed garbage disposal and clogged toilets, which is tenant responsibility to pay for.
When we do security deposit refunds we compare to the original move in condition report and photos to the move out condition. We bill tenants deposit based on this information and invoices we from vendors.
As to the Best of Elk Grove it is very legit. Here's the link: ***********************************************************; Voting for 2024 is July 1 - July 15 if you want to vote for business, restaurant, etc in the Elk Grove area.
As to my responses on prior reviews, it's been matter of fact.
So please get me more details so I can respond more specifically.
***************************
CEO
Realty Roundup, Inc.Review from Terri C.
1 star08/04/2022
I left my home in top shape including pictures. Realty Roundup made up false cleaning and repair **** and the owner ****** refuses to provide complete breakdown of services that they charged me for. The **** provided does not explain $250 for a picture verified rental unit that was left spotless. I am going to seek out other renters going forward who have or is experiencing same issues. I have had so many issues with this rental unit that I have kept well documented since the beginning of our relationship 4 years ago.I am in the process of filing a complaint with the state for further assistance. I am willing to share any documents that you may need to view. I think I have a right to know what Im being charged for.
Customer Review Rating
Average of 2 Customer Reviews
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