Business ProfileforSacramento Bee

I have never left an online review for anything but this was just an absurd experience. I was being charged $20 a month for the newspaper. I was unemployed and decided this did not suit my financial situation. I decided to cancel. During my cancellation call, I was told I qualified for a promotion to reduce my rate to $1.99. I was shocked at the drop in price. However, understanding this amount was something I could afford, I maintained the subscription at the lower rate. I love supporting local journalism. Then, a few months later, I get a confirmation email about my payment of $19.99. I was shocked. I checked my previous month statement, and it was also $19.99. I searched my email for notification of an increase and there was nothing. When I called to let them know I was not told about the increase, the representative asked if had checked my spam folder. Here is the thing. I get article updates and payment confirmation emails from them each month. Why would this rate increase notification email even end up in spam if they are a regular sender? Regardless, I was very upset at this point. I asked to just cancel the service at this point. Then, the representative then tries to give me a $7.99 deal for the "online paper". Wild! Here is what I would say in brief:(1) They will NOT return any money once it has been charged. (2) They will ALWAYS try to sell you a better subscription rate when you try to cancel. (3) **************** is outsourced and talking to anyone with any real ability to help is unlikely. McClatchy ************* seems to be the parent company. I do not recommend this subscription service. Do not pay for this. Very dissapointed because I love my local papers. SO disheartening.