BBB Business Review

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This business is not BBB accredited.

Viper Moving and Storage, Inc.

Phone: (844) 807-7493 View Additional Phone Numbers 777 Campus Commons Rd Ste 200, Sacramento, CA 95825 http://www.vipermovingandstorage.com ! There is an alert on Viper Moving and Storage, Inc. !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Viper Moving and Storage, Inc. include:

  • 23 complaint(s) filed against business

Factors that raised the rating for Viper Moving and Storage, Inc. include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 23

Additional Complaint Information

Complainants typically allege that they are quoted significantly lower prices over phone than the price they are charged when the movers come to their home; in most cases those prices are doubled. Some indicate that they are not informed of additional charges until their belongings are already loaded onto the moving truck. Complainants also allege that the movers demand that the additional charges be paid on the spot in cash.

The company responds to most complaints by explaining that they use software to determine the pricing for the number of items. They explain that they are required to use a Federal Software designed to estimate the amount of space required on their truck and the software uses a database of average standard American sized items. The company also states that as a result of the lists they receive they estimate the cubic feet needed. In some cases, the company responds by providing refunds or partial refunds.

BBB believes that the complaints contain a pattern of allegations and contacted the business on July 1 and July 8, 2016. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.

The company responded to our request on July 8, 2016 indicating that if they receive an accurate list of items the cost of the move doesn't usually change. They also state that after providing a binding or a non-binding estimate and they find out that the customer is loading more items, they talk to the customer and usually make a revised estimate. The company also explains that they inform all of their customers over the phone and by email prior to the day of the pickup the payment options they can use are: Money Order, Visa/MasterCard, Personal Check or Cash. The company states that they have no preference regarding the payment method used by customers.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Viper Moving and Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: June 18, 2014 Business started: 05/01/2013 in CA Business incorporated 06/26/2013 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Transportation
C75 Room 4107, Washington DC 20590
Phone Number: (888) 368-7238
The number is 2420126.

Type of Entity

Corporation

Business Management
Mr. Michael Diskin, Manager Mrs. Zehava Shalom , President Mr. Zack Henry, Customer Care Office Manager Mr. Max Martinez, Customer Relations
Contact Information
Principal: Mr. Michael Diskin, Manager
Customer Contact: Mr. Max Martinez, Customer Relations
Principal: Mrs. Zehava Shalom , President
Business Category

Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Travel & Moving Services Moving & Storage Company

Products & Services

Viper Moving and Storage, Inc. offers the following product(s): Company offers moving services.

Industry Tips

According to the Federal Motor Carrier Safety Administration (FMCSA), there are several important requirements for moving and storage companies when providing estimates to customers:

Before loading household goods, and upon mutual agreement between the customer and mover, the mover may amend an estimate of charges. The mover may not amend the estimate after loading the shipment.

Binding estimates - The mover must clearly indicate upon each binding estimate's face that the estimate is binding. Each binding estimate must also clearly indicate on its face that the charges shown are the charges to be assessed for only those services specifically identified in the estimate. If, before loading the shipment, the mover believes the customer is tendering additional household goods or requires additional services not identified in the binding estimate, the mover must do one of the following three things:  

a. Reaffirm the binding estimate.
b. Negotiate a revised written binding estimate listing the additional household goods or services.
c. Add an attachment to the contract, in writing, stating both parties will consider the original binding estimate as a non-binding estimate. 

Non-Binding estimates - If, before loading the shipment, the mover believes the customer is tendering additional household goods or requires additional services not identified in the non-binding estimate, the mover must provide one of the following two estimates:

a. Re-affirm the non-binding estimate.
b. Negotiate a revised written non-binding estimate listing the additional household goods or services.

Licensing

As of May 11, 2015, the company has informed BBB that they do not provide intrastate household goods moving services. Movers performing moves from one location to another within the State of California are required to be licensed with the California Public Utilities Commission (CPUC). As of May 11, 2015, BBB has confirmed that this company is not licensed with CPUC.


Customer Review Rating plus BBB Rating Summary

Viper Moving and Storage, Inc. has received 3.22 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.