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Description

http://lasersandlights.com/


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lasers and Lights meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lasers and Lights include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lasers and Lights
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 2014 Business started: 01/01/2007 in CA Business incorporated 04/01/2011 in CA
Type of Entity

Corporation

Business Management
Mr. Bruce Beeley, Owner
Contact Information
Principal: Mr. Bruce Beeley, Owner
Business Category

Lighting Systems & Equipment Lighting Fixtures - Retail

Products & Services

Lasers and Lights sells the following brand(s): Blisslights

Lasers and Lights offers the following product(s): Bliss15, Bliss50, Company offers sales and rentals for special effects lighting. , Garden Accent light, Spright Classic, Spright LITE, Spright MOVE

Method(s) of Payment
Visa Mastercard PayPal, AMEX or Discover through PayPal as well. Check or Money order(order doesn't ship until payment received)
Refund and Exchange Policy
Most orders will ship within 5 - 10 business days. Products in our warehouse will ship during business hours on Monday through Friday (PST). You may email shop@laserslandlights.com to confirm availability. As soon as you place your order you will get confirmation by email and within 48 hours you will usually receive updates regarding tracking or shipping timing.10% fee applies to ALL order cancellations. Please confirm everything is correct with your order before final submission and then through the email order confirmation.Requests for return must be made in writing within 14 days of purchase and are subject to 25% restock fee from refund, send to shop@laserslandlights.com. Defective product return/refund are subject to the warranty terms of the manufacturer. In some instances Lasersandlights.com might make an exception, within the 14 day request period. All returns require authorization, items received in our warehouse without an RMA number will be returned to sender. Shipping for authorized returns/RMA are at the expense of the purchaser. REPORTED FAULTY ITEMS-Warranty terms vary by Manufacturer and from product to product. Purchasers are responsible for shipping costs of returns under warranty or per terms of the Manufacturer. Purchasers will be directed to contact the manufacturer in most cases for warranty. Some items are covered under warranty for REPAIR rather than REPLACEMENT. Allow 2-3 weeks for repairs under warranty. Purchaser is responsible for return shipping. A minimum 25% re-stocking fee will be deducted from ALL refunds or credits for returned items. Some products are non-returnable.Non stocked, custom and special order products may not be returnable or 50% or more restocking fees may apply. When calculating shipping timing remember that weekends and holidays are not delivery days. Saturday and overnight deliveries may be available but you must contact our office with request for this service, email to Shop@LasersandLights.com Signature upon delivery is a Lasersandlights.com requirement for orders over $300.00. If you choose not to have this requirement you will be responsible for loss or damages and can make that request in the comments box during checkout process.Free Shipping is only available on certain products and within the contiguous United States.Shipping and handling charges are calculated LIVE and are not refundable on authorized returns, product replacement, or product exchange. All backordered items ship out via the shipping method paid for at the time of order. Items ordered with expedited shipping may not be immediately available and no refunds or discounts will be available unless requested and authorized before the item is processed for shipment.International customers may be charged for customs fees by their Country for orders which are fully the responsibility of the customer and per terms of respective Country. These orders are shipped via USPS. Allow 3-10 business days for most international shipments.
Alternate Business Names
Lasers and lights.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.