Business ProfileforBeck's Furniture Showroom

We Purchased a brand new couch end of April 2023, paid $2,196.64 at Becks furniture and it was delivered May 11,2023. By January 2024, we called Becks to let them know all 3 recliners stop working. Technician came out to look at it and stated mechanism was defective and they needed to take couch to repair, which they kept for two weeks. During that time, they notified us that the manufacturer had gone out of business and they now had to purchase after market parts to ************ it was returned, about a week later; 2 out of 3 mechanisms were still defective and not working properly. We called again to ask for a reselection because at this point we dont want this situation to keep happening and we were told they reserve the right to repair it if they can. They told us theyd send a tech out during times wed be home and unfortunately that wasnt the case. They showed up hours before the time frame they said theyd come and nobody was home. Due to that happening I had to call and ask them to come during a time wed be home like they said and the employee on the phone stated 4pm was a time they could work with. Today April 2,2024 a tech showed up at 10am and nobody was home. My husband called the customer service line very frustrated and asked to speak to their boss because this has been an ongoing hassle with them and was told the boss was not able to talk so hed call us back. When he called he was EXTREMELY rude and VERY dismissive on this situation. He told us they are not going to work with our schedule and that wed have to take time off our jobs and work with their schedule as well as that they will be taking our couch again and all hes willing to do is maybe put a rush on it coming back. Being we are unable to take time off of work currently the boss told my husband they are not willing to work with us and we are at a stand still with this situation. We spent a lot of money on this couch and are not asking for a refund. All wed like is an exchange for something else.