Customer ReviewsforGolden 1 Credit Union

Terrible service no wonder the kings dont win. 3 hours on the phone and cant get a wrongful transaction corrected garbage personnel for the most part they will make you run around and jump through hoops for no reason, they will mess with your statements take money from your account and even lie about payments not coming out of your account and attempt to s**** you over. Do not bank with them completely overrated like their garbage team and stadium.

Subject: Urgent: Unfortunate Experience with GoldenWing Credit UnionDear GoldenWing Credit Union,I write to address a deeply unsatisfactory experience with your institution. Six months after securing my auto loan, I faced financial difficulties post-car accident. Seeking deferment, I was directed to apply in-branch due to my loan's newness.The branch visit, marred by overwhelmed employees, led to a dismissive response despite my urgent need. Subsequently, a denial letter citing application errors heightened my frustration. The ***** number assured a new referral would be emailed. However, no communication followed despite my prompt compliance.Twelve days later, an overdue notice bewildered me. Contacting the bank revealed condescension from the representative in charge, displaying a lack of understanding of my situation. Subsequent interactions were marred by dismissiveness, with a tone and call transfer indicating bias.Communication breakdowns were evident, causing a denial without proper explanation. This irony, coupled with consistent receipt of bills and emails, underscores a disregard for the crucial communication on my deferral.This dissatisfaction prompts my urgent plea for GoldenWing Credit Union to promptly address these issues, ensuring others do not face similar challenges. I trust your attention to this matter will rectify these shortcomings, upholding the institution's reputation.Sincerely,***********************

WARNING: DONT BANK HERE. They will turn your world upside down. In a little over 3 weeks - Disappointed - (****/41n Branch) Opened acct, 3 weeks later accessed it w/my card just to get a ************ gave me $20 which made me not have enough to pay my rent. Waited til Monday to deposit it back into my account & report the issue in which they shrugged it off. A couple days later I received a letter not only was I overdrawn but I also owed a fee for being overdrawn. I went down to the ************* explained that someone deposited a check into my account when the bank realized it was erroneously deposited into the wrong account they and the bank that issued the check requested it be extracted from my account. So in essence it was extracted twice making my account go negative. They stated they would correct it but I would need to pay the fee first I told them your CRAZY this whole thing was the banks error and went back/forth w/her on the issue. Finally they said they would take care of that as well. After everything was complete I went to the teller to close my account out. I reported ********* contacted me in regards to what happened & stated, That would not happen at our bigger branch. No apology, just they wanted me stay with *********** at the main/bigger branch. I told them there crazy both banks are related I will NEVER bank ******** will be warning others. In a little over 3-weeks not only did they turn my life upside down but they were reluctant to fix the issue and wanted me to pay fees on their errors. Id give 0 stars but your not allowed in here to do less than 1. CRAZY experience, DONT bank here. YOUVE BEEN WARNED. & to boot the only thing on the drop down menu in here is Credit Card, doesnt surprise me

Golden froze my account because they didnt like a mobile deposit. Did they call me, no. Dont do business with them shady af. Now my life is upside down cause I have to open a new account. 0 stars!!!!!

We have had several accounts with Golden 1 (G1) for the past 20 years, including checking, savings, equity line of credit and car loans. We had a catastrophic flood recently and the insurance company gave us a check to fix it. Our main bank, ***** Fargo, signed off on the check and then we took it to Golden 1 to deposit. G1 said that they couldn't endorse it; it had to go **********. Nobody in the ********* Blvd @ Highway 99 branch new what to do. We stood there for an hour while they tried to figure it out. The teller (who was the only nice on there) was new and she asked for help from her manager, who clearly had no clue, so deflected onto the the 3-week new employee. The manager had been there for years. They took our check and promptly lost it. Three weeks later, I started to complain up the chain and then they finally found the check. This is a check for tens of thousands of dollars, mind you. They G1 tells me that we can't have the money. I told them we are paying for the repairs and need the money reimburse our cards. They say we need a contract with them and send me the contract to read. The contract states in one part that they will keep any proceeds and in another part says we may get the proceeds back, so total conflict in the language. I refused to sign it until modifications were made. The person assigned to us was very distant and did not return emails or calls. I had to go above his head to get some resolve, but not total resolve. This started in June 2023 and to date we have received approximately 1/4 of the total the insurance company gave us. The loan person is likely too busy getting new loans, so any customer who is not actively applying for a loan (and bringing him commission/bonus $$) is virtually ignored. I plan to close out my accounts and move to another credit union. A few years ago they were good; not sure what happened, but it's a train wreck now.

I went into the back for a new bank card an I was told I couldnt get a new card cause my auto loan was behind. I had a promise to pay on file an was told to go to the bank an get a new card by member services there is no rule or law stating that they can do this. I felt like I was being stuck up with out a gun to my head an I was embarrassed the teller an her manager was going back and forth an Im just standing there feeling like c*** I went to the other bank on pacific an they gave me a new card without any issues I felt discriminated against an I was also told by the teller she could pull money out for me then her manager another Asian woman said something then the teller goes oh I cant do that either an Im like wow this was by far the worst experience ever in a bank.

Unfortunately I have banked here for 8 years too long. I have a credit card dispute purchase that has involved 11 phone calls to the call center and one in person visit. All I've gotten was the run around and can't pay my rent because this greedy company wants to keep my $710.48 for a vacation package through Booking.com that had no reservation. They most certainly do not have their customers best interest. Do business elsewhere.

Open was Golden one credit union for 20 years and overall I would say their customer service *****.Recently they charge me a high interest rate on a balance that I had already taken out-The payment had already posted and two days later they hit me for a higher interest rate and they will not correct it Greedy

It's bull that your machine eats up the cash that is being deposited into my ************ I have to put a claim in just to get my money back and now I am short on my car payment. What kind of BS is that? Your bank won't even help just with an overdraft, knowing it was your bank and cameras are everywhere. I am short $101 because you as a company don't want to do s*** about it.

Golden 1 is ridiculous and so am I for wanting to stay with them. Anyway, I already have a checking and savings account. I tried to open up another checking account, I was denied and told I was in the checks system (lies). I tried to open up a savings account and was told I closed out another account with a negative balance on August 10th (lies). So, in order to clear this all up, I have to go to the branch ( INCONVENIENCE). Really...I've been getting direct deposit there for over 15 years from one of my employers soooo, if I owed anything, it would show up in my active account. The reps couldn't answer that, why go to the branch when I'm always told they have to call **********, or I have to call for complicated issues? When I had fraud, the branch told me I had to call **********. The branch has the same incompetent staffs that told me I could not add beneficiaries at the branch, I had to go online. When I asked the reps in **********, I was told I should've been able to do it in the branch. Good thing I have several accounts elsewhere, this last incident confirmed my real savings needs to go to my other banks and credit unions for safeguarding. Thanks for making it clear G1!!!