Business ProfileforThunder Valley Casino Resort

I have been a devoted customer of ********************************************* since their Grand opening. They used to care about their customers, they used to treat people like royalty. Now, the hosts do not even care or bother to introduce themselves, they play games withholding free play. They now say that your percentages are off (even after spending thousands of dollars) they add the free play you receive and the comps. YOU HAVE EARNED THE WEEKLY FREE PLAY AND COMPS by the amount that you spend. The machines are so tight that you are lucky that the wheels can turn. If you try to stop the machine for a bonus the video changes or disappears into thin air. They do not care about ANYONE. The only thing that they care about is taking your money as fast as they can. The expression they use is "they tighten their machines". OK, so if you "TIGHTEN" your machines, you are fixing your machines, which in turn means that you are rigging them not to pay. A few key words that come to mind is you CHEAT EVERYONE by TIGHTENING OR RIGGING THE MACHINES. I used to feel like I had a chance to recoup some of my money. Now, I feel I don't have a prayer in HE!! at this money pit. Not to mention they cannot take criticism because they think they are above all of us. Guess what, we are what made you Thunder Valley. Every time I step foot in their door people who frequent the casino often are all complaining about the tight a$$ slots, the fact they took the hand sanitizer out, the way they cater to some people, the way they let vagrants infest the place, the fact that ever since that monstrosity Venue was put in they are making sure that we pay for it through their tight machines. A business is only as good as it's management and if someone doesn't do something soon, Thunder Valley is going to lose many dedicated patrons, such as myself.