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          Red Hawk Casino has 1 locations, listed below.

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            Business ProfileRed Hawk Casino

            Casino

            Contact Information

            1 Red Hawk Pkwy

            Placerville, CA 95667-8639

            Visit Website
            (888) 573-3495

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1 Red Hawk Pkwy, Placerville, CA 95667-8639
            BBB File Opened:
            5/11/2009
            Years in Business:
            20
            Business Started:
            12/15/2003
            Business Started Locally:
            12/15/2003
            Business Management
            • Ms. Penny Sullivan, Risk Manager
            Contact Information

            Principal

            • Ms. Penny Sullivan, Risk Manager

            Customer Contact

            • Ms. Penny Sullivan, Risk Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On July 7, we went to Red Hawk Casino ***********. We had reservations for 8 at 5:30. Due to unforeseen circumstances 2 people in our party showed up late. When our first late guest showed up we were told that everyone had a time limit. When we had about 45 minutes left one of the floor staff and the manager came to our table several times informing us that us our time was almost up. This made it hard for us to enjoy our meal. We had come here before and not been harassed like this. Our final guest showed up and she was able to eat one plate before the manager made us leave. She was charged $69.62. Why was she charged $69.62 and the rest of us were charged the listed price of $59.00. It also appeared that there were other customers seated at other like tables who were there in the restaurant before we were. Why were we the only ones being harassed and told to leave. This was supposed to be a birthday celebration but you guys ruined it.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gary C

            02/04/2024

            My Husband and I went to Red Hawk Saturday, Feb. 34rd. I stopped at a machine as **** went to order a cocktail. I noticed after 10 minutes he was still waiting so I approached the bar. After another 5 minutes of watching both Bartenders help everyone around ****, I caught the eye of the Bartender and asked where ****'s drink order was. He told me they just announced 'last call' as he walked away serving other customers. At this point, people around us started voicing their opinions of how **** was being ignored and that **** was there prior to them and a few of them were on their second drink orders. As we were about to walk away, the first Bartender provided **** with his drink. My point is I have never seen an establishment treat a customer as Red Hawks' staff mis-treated ****. **** is also handicapped as he is a stroke survivor. But I don't see that being an issue in this incidence as the Bartender, after ***** minutes, finally served **** the Strawberry Daquiri that he requested.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Northeast California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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