Business ProfileforXtreme Auto Care

On 01-17-2017 I went to Extreme Auto Care to get new rotors and brake pads which I paid about $350.00 for. Also, the brake pads that I purchased came with a lifetime warranty and a 2-year warranty on the rotors. I do recall on that day I noticed that lifetime warranty was not listed anywhere on my receipt therefore the person assisting me wrote on the receipt "lifetime warranty to ease my concern and at that time I did not find anything wrong with it. However, here we are 5 years later, and my breaks are at 3% and needs to be changed and that's when I contacted extreme auto to make an appointment to have my brake pads replaced. I do not recall who I spoke with, but I do know that I advised the person I was speaking with that I had my breaks done a few years ago and that I had a lifetime warranty on the brake pads and if they can look my information up to honor my warranty because I wasnt sure if I still had the receipt. I was told that they can look my information ** in their system, but it would be better if I had a receipt and to come down so that they further assist me. Being that I keep up with all my receipts I was able to find my receipt from Extreme Auto Care which was not very legible because it was sitting for over 5 years. I went to Extreme Auto Care and presented them with the receipt and was immediately told that I forged the receipt with receipt "lifetime warranty because they do not write on receipts. I responded and said wait a minute I did not write anything on this receipt! but you did say that you can look up information if I didn't have my receipt can you just look it up that way? I was told no and that they can no longer look up my information to confirm my purchase and then I was told that they don't even see my vehicle information on the receipt so they could not assist me, but the information was clearly there but of course not very legible.