BBB Business Review

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Sactown Pros, LLC

Phone: (916) 391-8333 7250 Stockton Blvd, Sacramento, CA 95823 View Additional Web Addresses

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 We are Sacramento's premier audio, video, window tinting, upholstery, and security business. Since 1993, we have served the Sacramento, Elk Grove, Roseville, Rancho Cordova, and surrounding areas with our superior service, high quality workmanship, unparalleled installation services, and top-of-the-line product sales.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sactown Pros, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sactown Pros, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 07, 2012 Business started: 06/29/2011 in CA Business incorporated 03/05/2014 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 276506.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adrian Jacobo, Owner
Contact Information
Principal: Mr. Adrian Jacobo, Owner
Business Category

Auto Repair & Service Auto Service - Specialty Parts Auto Service - Sound Systems Sales & Service Auto Services - Oil & Lube Auto Alarms & Security Systems Auto Electric Equipment Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Customizing Auto Accessories Auto Diagnostic Service

Products & Services

Sactown Pros, LLC sells the following brand(s): AAMP of America, Accele Vision, Arctic Start, Audio Control, Audiovox, Auto Page, Avital, Billet, Bosch, Brake Best, Clarion, I Simple, Interstate Batteries, JVC, Kenwood, Merta Electronics, Monroe, Optima Batteries, PAC, Phoenix Gold, Pioneer, Race sport, Sirius / XM, Solar Free Window Film, Soundstream, Stinger, Viper, Vizual Logic

Sactown Pros, LLC offers the following product(s): Company offers automotive repair services.

Method(s) of Payment
We accept all major CREDIT CARDS, CASH, and ATM,
Refund and Exchange Policy

All materials sold by Sactown Pros have a manufactures warranty for the period stated by the manufacture of the product. Customer supplied parts will be installed, at the customers own risk, with out warranty from Sactown Pros and is non-refundable. No cash refunds, in-store credit will be given at the managers discretion on special orders, tint deposits, and materials purchased. Special orders will be subject to a 35% restocking fee. Labor is non-refundable, and exchanges will be made at the discretion of the manager for products that are with-in the manufactures warranty period only. Product out of warranty will be sent out for repair at the customers expense (shipping charges will apply and are nonrefundable).

Products & Services

This company offers the installation of car audio systems.

Industry Tips
Auto Repair - Road Signs of Good Business

Customer Review Rating plus BBB Rating Summary

Sactown Pros, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.