BBB Business Review

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This business is not BBB accredited.

Phone: (916) 538-6913 11344 Coloma Rd Ste 535, Gold River, CA 95670 View Additional Email Addresses

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Cartagz, Inc. provides DMV license stickers and registration cards which are issued and shipped directly to the consumer.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for include:

  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 6
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 37

Additional Complaint Information

Complainants generally allege the website,, is deceptive in that it appears to be affiliated with the California Department of Motor Vehicles and the website obscures the fact that the company charges a separate fee to register their vehicle. Additionally, complainants express frustration at being unable to contact the company when their deliveries are delayed and express frustration at being unable to reach the company by telephone or email, in general.

The company responds to complaints in some cases by providing refunds.

BBB believes that the complaints contain a pattern of allegations and contacted the business on October 1, 2015 and October 8, 2015. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: July 01, 2010 Business started: 06/01/2003 in CA Business incorporated 06/30/2008 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave, Sacramento CA 95828
Phone Number: (916) 229-3126
The number is 42868.

Type of Entity


Business Management
Mr. Troy Greeson, Manager Mrs. Chris Greeson, Admin
Contact Information
Principal: Mr. Troy Greeson, Manager
Business Category

Auto Registration Tags

Refund and Exchange Policy
DMV fees are not refundable once posted into the CA DMV system. Our service and shipping fees are refundable if we fail to provide the services being requested by the consumer. If delays occur in shipping that are beyond our control, shipping fees would not be refundable.
Service Area
Alternate Business Names
Cartagz, Inc.
Products & Services

As a DMV alternative, processes 100,000+ transactions per year: Registration Renewals, Replacement Registration Cards/Stickers and Title Transfers. We offer Next Business Day Delivery & Same Day E-Copies of Validated Registration Cards.

Customer Review Rating plus BBB Rating Summary has received 1.67 out of 5 stars based on 4 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.