At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 1000 Mercedes Ln, El Dorado Hls, CA 95762-7112
- BBB File Opened:
- 8/15/2003
- Years in Business:
- 21
- Business Started:
- 1/1/2003
- Date of New Ownership:
- 12/1/2022
- Business Incorporated:
- 2/28/2018
- Accredited Since:
- 8/21/2003
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 52
- Alternate Business Name
- Envision Motors LLC
- Von Housen Management Inc.
- Business Management
- Ms. Dawn Smith, Business Manager
- Mr. Rob Laird, Sales Manager
- Mr. Simon Sarriedine, President/CEO
- Contact Information
Principal
- Ms. Dawn Smith, Business Manager
- Mr. Simon Sarriedine, President/CEO
- Additional Contact Information
Fax Numbers
- (916) 741-4514Primary Fax
Phone Numbers
- (877) 773-3154Other Phone
- (888) 411-4120Other Phone
Website Addresses
- (916) 741-4514
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joseph B
01/25/2024
Mercedes Benz of El Dorado Hills Response
08/21/2024
Dear ******,
I want to start by thanking you for considering us for your vehicle purchase and for taking the time to share your feedback. Im sorry to hear that your experience did not meet your expectations, and I fully understand your frustration. This is not how we want to conduct business, and I apologize for any confusion or inconvenience you experienced during the purchasing process.
Its clear that there was a breakdown in communication regarding the additional products offered, and I apologize that this led to multiple revisions and added frustration. We should have respected your preferences from the beginning and been more transparent in addressing your concerns.
I assure you that this feedback is being taken seriously and will be addressed internally. Our goal is always to provide a transparent and respectful purchasing experience, and its clear we fell short in this instance.
I would still like the opportunity to help make this right, whether that means revisiting the C43 purchase or discussing other options that align with your needs.
Thank you again for your service and for giving us the chance to improve. Please feel free to reach out directly if youd like to discuss this further or if theres anything else we can do.
Best regards,
*****************************
General Manager
Mercedes Benz of El Dorado Hills
1000 Mercedes Lane
El Dorado Hills, CA 95762
Office: *************
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