BBB Business Review

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BBB Accredited Business since

Executive Systems, Inc.

Phone: (804) 288-0041 Fax: (804) 288-4731 View Additional Phone Numbers 2113 Spencer Rd, Richmond, VA 23230 View Additional Email Addresses

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Telephone Systems
Voiceover IP 
Digital Announcers
Automatic Call Distribution
Call Accounting
Structured Cabling 
High Speed Data Services
Amplified Handset and Hard-of-Hearing Products 
Digital Dictation and Transcription Equipment

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Executive Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Executive Systems, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Executive Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1996 Business started: 01/01/1967 in VA Business incorporated 01/01/1967 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
Phone Number: 804-367-8511
Fax Number: 804-527-4401

Type of Entity


Business Management
Ms. Nita Putnam, President Tom Steinmetz, Vice President
Contact Information
Principal: Ms. Nita Putnam, President
Customer Contact: Tom Steinmetz, Vice President
Business Category

Telephone Communications Internet-Based Telephone Service Telephone Answering Equipment & Systems Telephone Equipment & Systems Supplies & Parts Telephone Equipment & Systems Service & Repair Paging Equipment & Service

Products & Services

Executive Systems, Inc. sells the following brand(s): Aastra, Avaya, Cisco, Digital Accessories Corporation, EnGenius, Jabra, Olympus, Panasonic, Plantronics, Polycom , Star2Star, Tiptel, Toshiba, Valcomm, VIking, Yealink

Executive Systems, Inc. offers the following product(s): Amplified Handset and Hard-of-Hearing Products , Automatic Call Distribution, Call Accounting, Digital Announcers, Digital Dictation and Transcription Equipment, High Speed Data Services, Structured Cabling , Telephone Systems, Voicemail, Voiceover IP

Method(s) of Payment
American Express
Net 30
Refund and Exchange Policy
Credit is granted to qualified institutions and companies. Terms are NET 30 DAYS, FOB Richmond, Virginia.
We will not process orders for accounts with past due invoices after 45 days. All orders will be held until past due invoices are paid. You will be notified of orders on hold. Repeat offenders will have their open account status cancelled. 
If there are any special requirements, we must be notified at the time you place the order. 
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.