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Find a Location

Saunders Roofing has 1 locations, listed below.

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    Business ProfileforSaunders Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/1/1997

    Years in Business: 82

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Roof repairs and new roofs including:
    Steep roofs: Slate, Tile, Metal, Shingles
    Low pitched roofs: Modified Bitumen, TPO, EPDM
    Other: Gutters, (all types including Copper, Aluminum, Galvanized, Custom, Built-in); Skylights; Flashing replacement; Roof Restoration.

    Products & Services

    Roofing servise, Roofing services, Roofing services, Commercial/Residential roofing services, Commercial/Residential roofing services.

    Business Details

    Location of This Business
    129 Richmond Hwy, Richmond, VA 23224-3729
    BBB File Opened:
    11/9/1990
    Years in Business:
    82
    Business Started:
    1/1/1942
    Business Incorporated:
    12/29/1987
    Accredited Since:
    9/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2701031762 for this business, issued by Board for Contractors. The expiration date of this license is 4/30/2026.

    These agencies may include:

    Board for Contractors

    9960 Mayland Drive, Suite 400

    Richmond VA 23230

    (804) 367-8511

    Fax: (804) 5274401

    http://www.dpor.virginia.gov

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 4:00 AM
    T:
    7:00 AM - 4:00 AM
    W:
    7:00 AM - 4:00 AM
    Th:
    7:00 AM - 4:00 AM
    F:
    7:00 AM - 4:00 AM
    Business Management
    • Mr. Jarrod Frakes, President
    Contact Information

    Principal

    • Mr. Jarrod Frakes, President

    Customer Contact

    • Mr. Jarrod Frakes, President
    Additional Contact Information

    Fax Numbers

    • (804) 353-2008
      Primary Fax

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sheryl B

    2 stars

    02/02/2024

    This is NOT the **** Saunders Roofing of 42 years ago. The business was sold to a person who knows next to nothing about *** roofing and refuses to provide any kind of warranty or service on a $25,000 job. They did such a terrible job that the water keeps getting under the *** and down into my house and through the plaster. The Yelp reviews are exactly the same experience as my own. I consulted 2 civil engineers and I am a materials scientist myself so I know they know nothing about the fundamentals of adhesives or *** phsyical properties and matching surface attributes. The engineers explained further structural and proper design for installingh Reglets, counter flashing thatwould have prevented this massive blunder. The original **** saunders, with whom I thought I was contracting, would have known these things. They are ignorant about all these basic structural design in installation and use of *** on the old buildings we have in Richmond and other similar cities. I am looking for a lawyer.

    ***I want to update some of the details on my review of Saunders Roofing for precision. The well respected founder passed on and the business was reorganized into an LLC DBA Saunders Roofing, rather than sold and is under different management, accounting for the change in policy, knowledgability, and customer service. I have reviewed all the Yelp reviews of this roofer and others had similar experiences. Some had good experiences, apparently based on the particular individuals they were working with. Some of the people were extremely helpful and tried to make the repairs and did fix some of those, but one individual was punished even forced to retire for helping. These issues continue, including last night with the heavy rain, water coming through the ceiling above my built in book case inside my house. I know exactly where the problems are in general and what is causing them but there was even denial that the problems were caused by their work. In this last exchange the manager acknowledged there is a warranty. That had never been acknowledged before, denying all responsibility. Saunders is the roofer who removed my old roof and installed this one. It was nonsense to question whether they did this. I KNOW the causes. TPO is not suitable for residences, only flat roofs. These Fan Houses with roofs over heptagon rooms are unsuitable for TPO. Hot welds require very HOT weld gun 1004 dg F, if not, cold welds All I want and expect is to have my roof STOP LEAKING. That is not too much to ask for a $25,000 roof job that still leaks when it rains. I know exactly what the problem is and it is still their responsibility to fix my roof to stop these leaks. The manager seems to be the problem with his denial of responsibility. Although the person at the top needs to be aware of these matters. I believe my former review prompted some action and response from Saunders so I added a star for that response. If they do finally fix these roof leaks, I will also acknowledge that.

    Local BBB

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