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BBB Accredited Business since

Home Care Assistance of Richmond

Phone: (804) 741-0009 Fax: (804) 741-0099 1324 Gaskins Road, Richmond, VA 23238 http://www.homecareassistancerichmond.com View Additional Web Addresses



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Description

Reliable Richmond Home Care Delivered at Your Convenience

At Home Care Assistance of Richmond, we believe in giving seniors and their families the freedom to choose the type of care they want at a schedule they prefer. Whether you are working with top management, Care Managers or caregivers, we are all focused on one thing: providing the highest quality of home care in Richmond. We do not require any long term contracts and our services are delivered at your convenience and complete satisfaction.

Senior Home Care Plans Catered to Your Needs

Not all elderly adults require the same level of assistance. Some need help with daily chores a few hours a day, while others require around the clock help. At Home Care Assistance of Richmond, we offer personalized home care plans that are catered to the exact needs and circumstances of each of our clients. Our Care Managers work closely with the senior client, their family and their health care professionals to develop a home care plan that meets individual needs and preferences. Offering both hourly and 24 hour home care, also known as live-in care, caregivers can assist with any or all of the following:Light housekeeping, laundry and ironingBathing, dressing, grooming and incontinenceGrocery shopping and nutritious meal preparationCleaning, light housekeeping and laundryMedication reminders and prescription pick-upTransportation for medical appointments, errands and eventsCompanionship and emotional supportAnd much more…

The Highest Caliber Caregivers in Richmond

Our caregivers are devoted companions committed to enhancing the quality of life for our senior clients. Only about 1 in 25 applicants meet our standards, having passed background and reference checks, as well as our exclusive PhD developed caregiver exam. All Home Care Assistance caregivers are also trained in the Balanced Care Method™, our revolutionary approach to home care which focuses on balance and moderation, and are provided with continuous training and education in the latest advancements in elder care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Care Assistance of Richmond meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Home Care Assistance of Richmond include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Care Assistance of Richmond
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 2010 Business started: 07/09/2009 in VA Business incorporated: 07/08/2009 in VA
Type of Entity

Franchisee

Business Management
Mr. Andy Grim, President
Contact Information
Principal: Mr. Andy Grim, President
Business Category

In-Home Care Home Health Services Home Health Services Elderly/Senior Specialty Services Senior Home Care

Products & Services

Home Care Assistance of Richmond offers the following product(s): In home care for seniors on an hourly or 24 hour live-in basis.

Method(s) of Payment
Long term care insurance, credit cards, bank draft or invoice.
Alternate Business Names
HCA of Virginia, Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.