Business ProfileforPohanka Honda of Fredericksburg

I was a customer to the service department of ********************** for my 2016 Honda ***. I was assured my transmission would get fixed, it was not, and ***** miles were put on my *** while it was in the businesss possession. 10/21/21 I brought my *** to Pohanka to get an oil change. I mentioned there might be an issue with my transmission as I had felt it slip numerous times. *********************** was assisting me. He advised me to change the transmission fluid, which I did.4/26/22 I received a letter from Honda advising me to get a CVT software update for my ***. When I brought my *** to Pohanka, Chis was the individual assisting me again. I asked about the transmission again because it would still slip periodically. ***** said this new software being inputted would help with this issue, and if it continues to slip to bring the *** back as it would still fall under warranty. After leaving, the slippage did decrease, but still slipped at times.5/18/22 I brought the *** back to Pohanka. ***** checked my car in and assigned me a courtesy car. He said transmissions have been an issue with this particular vehicle and that everything will get fixed, and he would get back to me.6/13/22 I returned the courtesy car. Speaking with *****, he stated that he had driven my car to his home and was able to get the car to slip on his own, but did not have the device connected at the time to make the reading. He said that he would be able to recreate what happened to get the *** to slip again while connected to the device. He assured me when I return from my vacation there will be a new transmission installed. 8/13/22 I arrive back from my vacation and pick up my ***. The transmission was not fixed, and after arriving home I notice the mileage my *** from when I originally dropped it off at Pohanka. On May 18th the mileage was at ******. Now on August 13th the mileage read ******. ***** miles were put on my ***. I have a more detailed email I can forward you.