Customer ReviewsforQuarles Propane & Oil Heat Fredericksburg

Quarles charged other customers $4,012.38 for a tank buyout as late as December 2023 and now want over $6,000 today because of a 'new' calculation on a tank that DEPRECIATES in value EVERY day Why a tank buyout? Because they charge $1.00 or more per gallon than their competitors DO NOT go with Quarles.

This company has put my family's health and safety at risk. The house that we rent uses Petroleum in order to heat water, use my oven, and have warmth. Quarles Petroleum has refused to acknowledge my family's safety by grossly mismanaging their business to meet Service Level Agreements. I paid over $500 for their service and currently still not received gas. I am without heat during freezing temperatures at night. I cannot use my shower to bathe in fear of becoming ill. Quarles Petroleum does not consider this circumstance to be an emergency regardless if you have children in the home or not. The customer service impolitely informed me that the only safety issue that they consider is a possible leak, which consequently they charge you over $200 for one of their representatives to come out and check it for you. If there isn't a leak then you are still billed. Ironically, they do offer same day service for inspecting your fuel system, but not for fueling your home. That appears to be a questionable business tactic. This company is grossly mismanaged at all levels. The customer service department is highly unprofessional and useless unless they are taking your money without delivering on the paid service. I spoke with a customer service representative informing her of my situation with my gas being fully depleted and that this was an emergency because I have a newborn and two other children in the home to which she then laughed responded unprofessionally that my situation is not an emergency according to the company. To make matters worst, the customer service then interrupted me to speak with her child "*******", unmuted by the way and proceeded to disregard me. Further more, the customer service representative then rudely argued with me that I was not out of gas. It is true, my tank was serviced two weeks prior however she ***************** the service ticket to see the amount that was actually filled. She only assume it was filled because she read I have a **** gl tank.

I am on automatic refill. When I received my bill they charged me $5.19 per gallon for fuel oil. Call 2 other distributors and their price was $3.699 . How can this be ?Quarles charged more than 39% more !

Terrible customer service and were told we received a fill up 9 weeks ago to have a full tank which we have a 500-gallon tank and already ran completely empty last sat finally got 250 gallons on Thursday and it's costing me $******; I own my tank and I cannot believe the price! I will be leaving this company after 18 years! Just horrible! I would never recommend anyone to this company!!!

We have had Quarles for our heating now for 5 years. We are on their auto-fill plan guarantee not to run out of gas. Well guess what we have run out of gas at least once a year every year! Typically Christmas Day or within a few days of it. This is ridiculous! They say they have 24 hours to come out to refill so we have to deal with that horrible gas additive smell for 24 hours? I have a massive headache from it because we can't open the windows to let fresh air in because it is too cold outside. We are sitting here in the cold right now. It's been ten hours and nothing! They are horrible so if you are looking for a gas company to serve Fredericksburg or surrounding area do not use Quarles!

I owned a home with a tank owned by them for 10 years. It is unreal what you pay for gas. I went on one of their "plans", which meant I had to set up a auto pay. ***I sold the house and was still getting charged for fuel after canceling the account fot two months after calling them. I have limited access to internet where I am now. Representatives told me it was because I, repeat I, have to go in and cancel the auto pay, otherwise it will keep withdrawing....so some people probably dont even look! That concerns me.